Because We Care
Best Western Rewards
New Ballots
QuickSight Reports
Brand Standards
100
What are the four pillars?
1. Put People First
2. Embody the Caring Spirit
3. Commit to Excellence
4. Take Ownership
100
What 3 important steps must a FD associate take when checking in Elite Reward Members?
Offer water, points and (most importantly) say "Thank You"
100
When will new breakfast menu requirements take effect?
January 1, 2025
100
What QuickSight report would you find your learning transcript?
LMS Transcripts
100
True or False: Notepads and pens are required in guest rooms
False
200
What Pillar is the following in? Being authentic and genuine
Embody the Caring Spirit
200
What is the program called, identifying one person at hotel who drives BWR program?
BWR Star
200
True or False: All properties will be required to have Perfect Parfait Yogurt Machine?
True
200
What report in QuickSight would you utilize to determine if you take a certain group or not?
Group Evaluation Tool
200
True or False: The new legal line states "Every BWH Hotels is indepenently owned and operated."
False - Missing "SM" after BWH
300
What Pillar is the following in? Resolving problems to the guest’s satisfaction
Take Ownership
300
What are the 5 levels of BWR Members (exmp. Blue Member)?
300
What are the 3 new ballots addressing?
1. Reduce food costs
2. Reduce Operational supply costs
3. Green Key Certification for all properties
300
What report in QuickSight could you view to see your main corporate contacts?
BWI Property Dashboard
300
True or False: If you score a minimum of 860 and meet Overall Experience qualifier, you will only receive one assessment a year
False - Minimum of 840
400
What Pillar is the following in? Paying attention to the details
Put People First
400
What is the current BWR promotion?
400
What 3 companies will all hotels be required to order operational supplies from?
1. HD Supply
2. Guest Supply
3. Amazon
400
What report in QuickSight would you review to obtain your current BWR Sign-Up performance?
Rewards Property Scorecard
400
Google Photo Shoot scheduling was due when?
June 30th, 2024
500
What Pillar is the following in? Applying our high standards
Commit to Excellence
500
How do you calculate your enrollment goal?
1.25% of rooms available
500
When will "Green Key" certification for all properties be required?
January 1, 2026
500
What report in QuickSight would you review to see if you have rate mapping issues, BW Rate Flex Compliance, Long Term Restrictions Compliance, etc.
RM Diagnostics
500
Which two months each year does the Carbon Monoxide recertification requirement come out?
January & July