You better survey it!
This is the Key results Threshold that Bestwestern measures.
What is Overall Experience.
This replaced the grab and go option...
Must have to-go containers for guests.
At minimum, how many pillows are required on a King Bed?
4 pillows are required.
Platinum or gold member immediate benefit at check in
500 points and water
The source in which members can respond, view, and access surveys.
What is Medallia
These 2 hot items are a requirement for BW breakfast areas.
meat and eggs
Brand name of all BW soap?
Pharmacopia
Jonus Chorum, Visual Matrix, Opera and Auto Clerk are considered what?
PMS (PROPERTY MANAGEMENT SYSTEM)
This section informs members how many points that their property lost out of 300 points.
Holding temperature for meat
140 or above
At minimum, how many sets of Terry should be in a room with 2 beds?
3 sets a minimum.
The incentive program for our guest?
Best Western Rewards
Time allotted for members to respond to alerts.
What is 48 hours.
preparing raw meats, fruits and chemicals on the same table with the same gloves
Cross contamination
New brand required pillows?
Keeco
Quore, Hot sauce or any other communication tool to help keep teams informed.
What is Service Recovery
If you are over .17%, you are fine $50.00 for each additional non-responded survey.
What is Customer Care Ratio
Program to help your property save money on breakfast?
Source 1
This important document should be in every guest room, it tells you information about your property and carbon monoxide safety (It can be in a QR code)
Guest Directory
KPI that measures FD engagement with loyalty members
Elite Recognition