Accepted Acronyms
DOH stands for this.
If a contact is symptomatic on a cold call you do not complete the interview. True or False
False You complete the interview if they are showing symptoms. You don't if they are asymptomatic
How many spaces do we login in too everyday in comcare
What is 10.
What order should you reach out to Contacts.
School, Contacts of positive, Travelers.
The acronym CSS stands for what.
What is Community Support Specialist
Is a school employee a essential worker?
What is not a essential worker.
A SNF and VVF stand for what terms
What is Supervisor Notification Form and Vaccine Verification Form.
A contact can be exempted from quarantine for what two primary reasons.
What is Previously had Covid 19 and fully vaccinated.
This program/website is used for training modules.
What is Branier
True or False School Contacts on the last try of the Day have its own voice message.
What is True.
What should you never list as the school?
What is Other.
What should you get from the interpreter on the language line.
The interpreters ID number.
How many vaccines are currently for emergency use to the public.
What is 3.
LHD stands for this
What type of Contacts receive a cold call
What is a school contact.
What email must be used to log into any NYS tracing program
What is firstname.lastname@health.ny.gov
What do you tell a contact that wishes to leave their home during quarantine.
They are unable except for medical reasons, emergencies or they essential employee going to work.
A Contact must show how many symptoms for CSS monitoring and what stated in the comment section.
What is Two or more symptoms and PUI monitoring.
Name a group of people who are never essential workers. Bonus for Naming two.
Health Care workers, Teachers
A contact receives a negative test result for covid do you release them from quarantine/
No you do not.
What kind of test must a contact have recieved to be exempted from Quarantine a PCR/Antigen test or a Antibody test.
What is a PCR/Antigen Test
This website and app are used for a timesheet and check your earnings.
What is Dayforce
When doing a school contact who is a minor who should you list in the emergency contact section.
Who is the parent or guardian
Who can you not interview for a contact?
What is a minor.
If a traveler you reach has already left the state can you close their file?
Yes
What app can someone have to prove they are vaccinated to a business or sporting event.
The Excelsior app.
DOB stands for this term
What is Date of Birth.
If doing a Cold call should you do a full interview if they are showing no symptoms.
No you do a abbreviated interview following the script if they show no symptoms.
How often should you check CommCare when volume is high and how often when it is slow
Every 15-20 minutes when high and 30-45minutes when we are slow.
If someone positively identifies the case and they live together. Can you confirm this information with them.
No you can never confirm or verify the case.
A CSS is able to get in contact with local groups to help with food cleaning supplies and other needs to be delivered to the contact if it is needed. True of False
What is True.
A Tracer should tell a contact what if they are essential regarding work?
What is they need to inform their employer of their quarantine situation.
You send this if you are lacking contacts
What is a I want more contacts Form.
How many days must it have been within since a Contact was tested positive for them to be exempted. (Not including current exposure)
What is 90days
How many Groups are there listed in Microsoft Teams
Should you fill out the School Hub section in CommCare.
No
What days should you send a SNF if unable to reach a school contact
What is Day One and Day two.
What do you remind the interpreter of before you connect the call with a contact.
That private and personal information and can not be shared. They must say exactly what we are saying and not paraphrase.
If you are vaccinated you are able to go mask free in some stores.
True
VCC stands for this term
What is Virtual Call Center.
If a cold call doesn't answer you should leave what?
A school voicemail.
Name 2 resources can be used to find information if Comcare does not have a alternate phone number.
What is truepeoplesearch.com and CT assist.
Is it common for pets to contract Covid 19.
It is not common but does happen.
CSS hub is triggered and marked as urgent need for less than how many days of food or medicines.
What is less than 2 days.
A essential employee is allowed what places while quarantined?
What is Home Work and Medical appointments.
When should you send A Case Verification form.
What is when someone has previously tested positive for Covid 19 in the last 90 days.
How many doses are needed for the moderna, pfizer and johnson&johnson vaccines.
What is 2 for moderna and pfizer and One for Johnson&Johnson.
Can you call an entire household with out hanging up if they have the same home number for a initial interview.
Yes you call the entire household at one time for a initial interview if they have one number.
School hub is activated for these reasons?
What is the contact is a student or school worker(teacher, lunch worker ect..)
True or false You do make all 3 call attempts for the day in a one-hour period.
What is False
Do domestic travelers need to quarantine if they are asymptomatic.
They do not need to quarantine unless showing symptoms but they should monitor themselves.
If a contact states they are vaccinated do you complete the interview.
Yes complete the interview verify information then send in the vaccine verification form. Making sure to mark the interview as partial interview.
CI and CT stand for these terms
What is Case Investigator and Contact Tracer
Name a school contact that may receive a cold call besides a student.
A teacher
Principal
Anyone who works in the school.
How many back up tokens can you have and the least number you should have in case two factor authentication doesn't work.
What is 10 and 6 tokens.
What is a cluster.
A concentration of infections in the same area at the same time.
What should you always make sure to do when triggering CSS hub.
What is click to trigger, notes and click pending.
Do we verify that a contact is a essential employee.
No we do not that is up to the employer
Name 3 reasons to send a Supervisor Notification Form
What is Unable to Reach a Contact
New Contact Request (Travelers)
Quarantine End date questions
Refusal to Quarantine or Interview
Convert to PUI
The Date of exposure for a Vaccine Exemption must be at least how far past the final dose.
What is 14 days.
Do you need to hang up and call a household contact back if they have different numbers instead of handing it off for initial interviews.
If household contacts have different numbers you must call back at each individual number and not hand off the phone.
This is a much-abbreviated conversation with a contact’s parent/guardian in order to reach as many contacts as possible in a short period of time
What is a cold call.
What School situations cant be exposed and must not be disclosed as a source of exposure.
What is Daycares, after-school programs, school sanctioned sports events, and other “places of business”
How does a International Traveler get exempt from quarantine.
They are asymptomatic and filled out the traveler form. Notify them to monitor themselves for 14 days as well as following distance guidelines.
Why was the Johnson and Johnson vaccine pulled.
CDC stands for this term
What is Center for Disease Control.
Do Cold Calls count towards our 48hour VCC statistics.
No they do not count towards the statistics.
What steps need to be done for a ComCare outage/update that is happening.
Check out all space, Log out of system, Clear all cookies in browser, Close and relaunch browser, Sign in to ComCare, Check In and Sync all spaces.
If A contact is refusing to quarantine what do you do?
Fill out a supervisor Notification form and take notes and mark in the disposition.
List two of the symptoms that would cause a CSS or CT to get a Contact or PUI Immediate help.
Trouble breathing
Persistent pain or pressure in the chest
New confusion
Inability to wake or stay awake
Bluish lips or face
Severe Abdominal pain
In what county if a contact is a essential employee employed by the county should you send in a SNF with the contact ID#, full name, and DOB to supervisor who will inform the county.
What is Allegany County
We follow this at all times it means protecting our contacts personal information. (Most people think of this with Doctors offices.)
What is HIPPA
What should you monitor after submitting your forms to exempt a contact.
What is your DOH email and teams.
What order should you do Commcare, Connect, Daily go live, and Dayforce.
Daily go live
CommCare
Amazon Connect
Dayforce
College students should have their quarantine orders sent to what address.
Quarantine notice for college students who are close contacts should be sent to their college address
What county has 2 colleges that you need to inform a supervisor if they attend and it is not already marked. Double points if you name the two colleges.
What is Chautauqua County bonus JCC and SUNY Fredonia are the colleges.
If a Traveler fills out the traveler form International and domestic. You do what if symptomatic.
If symptoms are present, proceed with the interview, issue quarantine orders according to each LHD’s guidance and monitor using the PUI workflow.
How many days between doses for pfizer and moderna.
Pfizer is 17 days and moderna is 24 days.
DRTM
Deputy Regional Team Manager
When/Why is a cold call used.
A cold call is used to reach multiple school contacts in a short time at the end of VCC hours.
How should you mark a interview that is waiting on a vaccine verification.
You should mark the interview as partial or incomplete and the disposition as agreed to call.
This group of contacts is the same family and address. They are called what. Additionally Can you or Can you not make one daily follow up call for all of them.
What is a household and Yes you can make one daily follow up call for all of them.
Name three reasons in which you would trigger CSS Hub.
Medicine/Medical Needs
Contact is experiencing two or more symptoms
Food
Housing Assistance (i.e. contact is homeless.)
If a contact is a essential worker they must call the LHD in what county?
What is Chautauqua County
Name two things needed for a More Contact request, a SNF and a VVF that do not deal with the contacts information.
What is Your name and Your supervisor name.
What time is a contact released from quarantine.
How often do you need to change your DOH email password?
What is 90 days.
How can you calm a parent skeptical of you call that hasnt been reached by the school yet. How can you gain their trust.
Remind them you will never ask for SSN or banking information.
What is the earliest time you can make a final attempt to reach a school contact.
Earliest final call for a school contact is 6pm.
Do you send quarantine notice to travelers. What county has its own number for questions.
You do not send notice to travelers and Erie county has its own number for quarantine releases and issues.
Johnson and Johnson, Moderna and Pfizer are how many doeses.
Johnson and Johnson-1
Moderna-2
Pfizer-2
Does a school Cold Call count towards your attempts made?
A cold call does not count towards your attempts.
Name two sections of the Contact Monitoring form that have to be completed before ending the call
Employment
Symptoms/Health History
Demographics
Health Exposures
Name 3 reasons you may interview a minor
A minor is living on/off campus, idependently from parent/guardians
A pregnant minor/ minor who is a parent
A minor who get parent/guardian consent via 3 way call
A minor is married
A minor is traveling independently from parent/guardian
A minor is college student but parent/guardian is not home.
CT and CSS follow this document/chart for symptoms and vaccinations.
PUI workflow
List 2 reasons you can close a contact record.
A contact is fully vaccinated
A contact has been verified as testing positive with last 90days
A contact is past quarantine end date.
A traveler you reach has already left the state
Name 3 reasons you can close a CommCare record
A contact has been verified as fully vaccinated
A contact has been positive in the last 90 days
A contact is past their quarantine end date
A traveler you reach has already left NY
How many hours is the limit before you take a lunch break.
What is 6 hours anything over this a lunch is required
What do you mark if someone is homeschooled. (Make sure homeschooled and not just remote.)
You mark as other in occupation and make a note of it. You do not trigger school hub.
These resources help you with what
School Specialists
School Specialist General Channnel
What is Tools for Identifying Schools In CommCare
You need how many different access codes to use language line and what document has them.
You need to access codes and it is found on the Language access quick guide.