Payment Arrangement
What is the fee for setting up a payment arrangement with CARE?
$10
What is the cheapest plan that T-Mobile offers?
Essentials Plan
What is BRP?
Billing Responsible Party
What is GDWLL
A goodwill credit, given Ada courtesy for non t-mobile error
Where do you cancel a line?
Samson
How many payments can be made on a payment arrangement?
2
what is the price of a Mobile Tablet 5GB with a voice line?
$25 regular/ $20 autopay
How many BRPs can be on an account?
1
What is adjustment abuse?
Continuous calls requesting adjustments
What does the cancellation code FACM mean?
Moved outside of T-Mobile area
What kind of account is not eligible for a payment arrangement?
Cancelled
What is the price of an Unlimited Tablet without a voice line?
$70 regular/ $65 autopay
What is the required age of a BRP in the US?
18
Where can you check for adjustments on an account?
In the account checkbook
How long does someone have to restore their account without a restoration fee?
90 days
What is the result of a failed payment agreement?
The account continues to the next account-impacting collection step
How many lines can someone have on Magenta 55+ plan?
4
Who can access an account is the BRP is deceased?
BRP Survivor
What adjustment code would you use for a device exchange credit
PROMO7
What happens when you cancel a line with an EIP, what happens to the EIP?
BRP is responsible for remaining EIP payments
If an account has a past due balance and they set up a payment arrangement, when does the first payment need to be made?
Within 7 days
What does Go5G Next offer that Go5G Plus does not?
Hulu on us, yearly upgrades
How long after Deceased BRP form is filled out will the survivor get a call?
72 business hours
What is the adjustment limit for our site?
Sr mngr: $25,000
Director: $50,000
What are the 3 trigger statements?
Asking to remove autopay
Asking to pay off an EIP