C2 Tabs

Devices

100

Apple, Samsung, Google, Oneplus, T-Mobile, Motorola, Nokia, and TCL

What are types of phones we sell? 

200

This is the Un-carrier’s exclusive, all-in-one connected car solution that can easily transforms your car into a rolling Wi-Fi hotspot and gives you extensive added vehicle diagnostics, safety and security features. 

What is Sync-Up

300

1. Connect to Wi-Fi.
2. Update the device software to the latest version.
3. Download the eSIM.

What is how to activate an eSim?

400

This contains 19 numbers

What is a Sim Card 

500

This contains 32 Numbers. 

What is an eSim?

Device Programs

100

AppleCare Services (ACS) available with Protection<360> and AppleCare+ available directly from Apple.

What are two different types of AppleCare?

200

Features that provide customers with device replacement options if their device is lost, stolen, or damaged.

What is Device protection and Protection<360>?

300

Provides qualified customers credit that can be used to purchase devices or accessories and pay for them in monthly installments.

What is Equipment installment Program (EIP)?

400

This offers qualified customers credit that can be used to lease devices for up to 18-months instead of purchasing a device at full-cost. 

What is Jump on demand (JOD)?

500

This is a benefit included in Protection<360>.

• Cracked or defective screen protector
• Bubbles from the previous application process.
• Device was replaced by T-Mobile, Apple, or Assurant for warranty or damage, and the replacement device needs a screen protector. 

 

What is Screen protector replacement?

Accounts

100

 

• Unless another policy states otherwise, only this person can request the following account changes:
  • Account type conversion requests
  • Add or remove Authorized Users
  • Bill cycle changes
  • Billing Name changes
  • Cancel BAN or MSISDN
  • Cancel lines or resume canceled lines
  • Change of Responsibility - Release line requests
  • My T-Mobile permission changes
  • New device purchase or upgrades using EIP (within the first seven days of the account being activated)
  • Customer PIN/Passcode changes

What is the BRP?

200

Customers can receive a $5 credit per eligible line up to 8 lines. Eligibility is dependent on the customer's rate plan.

What is Autopay?

300

This expires after 5 uses or 30 minutes, whichever comes first.

What is a Token?

400

Lines can be suspended for 39 months at a time.

What is Military Suspend? 

500

You will use this C2 page to assist customers who recently moved from Sprint billing systems to T-Mobile.

What is Magenta Complete: Welcome

Offers

100

This is our way of giving customers the proper thanking they deserve for being with T-Mobile. 

What is T-Mobile Tuesdays?

200

This Tab will help you with YouTube On us, Paramount on us, Apple TV on us, and HSI offers.

What is Home Internet / Small Business Internet & Streaming Offers?

300

This program lets existing customers receive a $50 Virtual Express Prepaid MasterCard for referring friends and family to open a new postpaid account with T-Mobile. 

What is Refer a Friend Program?

400

We're helping customers join the Un-carrier by reimbursing them for device payment plans and service contracts (up to $650 per line) when they sign up for qualifying service, complete an eligible port-in, purchase a new phone or tablet, and trade-in a phone or tablet.

What is Carrier Freedom?

500

Customers from select carriers who port over to T-Mobile can keep their eligible phone and we'll reimburse them for their remaining device payment plan (up to $800) via Virtual Prepaid Mastercard!

What is Keep and Switch?

Plan/Features

100

This provides unlimited messaging and high-speed data service, plus a variety of Un-carrier benefits on postpaid customer tablets.

What is the Magenta Tablet Plan?

200

This gives customers the option to block chargeable content billed through T-Mobile (including Third-Party (e.g. Google Play Store) and T-Mobile branded premium products and services.

What is Content Blocking Feature?

300

This provides unlimited voice, messaging and 4G LTE data service, plus a variety of Un-carrier benefits to postpaid customers using an Apple Watch Series 4 or newer.

What is Apple Watch Standalone Plan?

400

• Another set of DIGITS for your existing device, without the need for a different SIM card.
• Unlimited minutes and messaging
• Each DTT line has it's own voicemail
• Access provided by the T-Mobile DIGITS app & web client.

What is Digits Talk and Text Plans

500

This is the website you can send to your customer or help them with if they are traveling outside the country. 

What is  http://www.t-mobile.com/coverage/roaming?