effective communication basics
formal communication strategies
informal communication strategies
100

what is effective communication?

What is sharing information clearly so that it is easily understood?

100

What is formal communication?

What is official communication that follows an organizational structure?

100

What is informal communication?

What is casual conversation among employees outside formal channels?

200

why is communication important

What is it is essential to the success and operation of any organization?

200

Examples of formal communication

What are reports, memos and emails?

200

Give one benefit of informal communication

What is helping to build relationships and share ideas quickly? 

300

What are the two types of communication

What is formal and informal communication?

300

What is the purpose of formal communication?

What is the conveying of information through established channels?

300

What is the 'grapevine' in communication?

What is an informal network of communication within an organization?

400

What are some characteristics of effective communication?

What is clarity, feedback and appropriateness

400

Why are reports and proposals important?

What is helping management make informed decisions?

400

Why is informal communication important?

What is enhancing teamwork and improves morale?

500

How can communication be improved?

What is using the right channels and confirming understanding?

500

What tool is often used for formal communication?

What is an email?

500

What is one drawback of informal communication?

What is it can sometimes spread misinformation?

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