TOOLS
This is the tool you would us when looking for a BOL for a CF load.
What is SSP (Shipment Sortation Platform)?
This icon indicates the load was accepted off the load board.
What is the green hammer?
This is what we would advise if the driver/dispatch is calling about TONU.
What is a payment dispute?
This is the type of SIM created when the driver calls and states they hit a guard rail while driving.
What is an Accident SIM?
This is the longest amount of time a driver can be put on hold.
What is 5 minutes?
This is the tool where you are assigned work, can find the driver/carriers phone number, VRID, and turn on/off your ATR.
What is WIMS (Work Items Management System)?
This is how we read FMC.
What is right to left?
This is the resolution when a driver is concerned about their performance after they were late to the pickup site.
What is a performance dispute?
This is the type of SIM created for a OutboundManaged load that has a flat tire at the pick up location.
What is a WO (Work Order) SIM?
This is the criteria for a standard greeting when starting a call.
What is state name, that we are an amazon employee, and the last 4 of the VRID (using phonetics)?
This is the link you can use to track weather patterns and see if the site is closed for weather related issue.
What is K51 (Kepler 51)?
This is the most reliable check in code, was created provided when the site/guard shack checks the driver in.
What is a Y-stamp check in?
This is the email provided when a driver is having insurance related issues.
What is relayinsurance@amazon.com?
This is the type of SIM created when a driver is requesting DOT paperwork?
What is Registration/DOT SIM?
This must be mentioned at the end of every call.
What is the survey?
This is the link that you would use to search ARNs, ISAs, and generally deep dive AmazonInboundVendor/FBA.
What is Unified Portal?
This is the site the driver will need to start at and end at if they are on a block.
What is a domicile?
This is what is advised to a driver in-transit with a load but is currently suspended.
What is pull over in a safe location and request call back then create ITR SIM?
This is the type of SIM you would create if the driver calls about a chassis that has a flat tire on the shipper account TransfersInitialPlacement.
What is an AZNU WO SIM?
What is two times?
This is where you can verify the yard occupancy and how many trailers/containers a site needs.
What is QS (Quick Sight)?
This is the mode you will need to be in to get detail information on a single leg.
What is execution mode?
This is what to advise if the driver didn't get checked in properly at the destination site but has already completed the trip.
What is a a Trip Completion Status Dispute?
This is the action taken when a driver calls to report a flat tire on a TransfersContainerPoolAdjustment that is not on an Amazon site.
What is create support case and copy template from Wiki?
VRID:
Container Number:
Chassis Number:
Loaded/Empty:
Driver’s Name:
Driver’s Phone Number:
Address:
Coordinates:
Tire Position (If Applicable):
Trailer tire size (295/75R22.5):
Issue:
This is how many times you need to call back if the call is disconnected during assistance.
What is one time?