Warranty Basics
This is the standard warranty period for Willow pumps.
12 months/1 year
These pump generations are no longer covered under warranty.
Willow Gen 1 & Gen 2
True or False: App issues are covered under warranty.
False
This type of user automatically voids the warranty.
a second-hand user
This must be documented in every warranty case.
order number and serial numbers
This grace period allows moms to file a warranty complaint after expiration.
7 days/1week
This pump model has only a 90-day warranty.
Willow Wave
This item is final sale and cannot be replaced under warranty.
bra
If a gift has no order number, this system is used to verify first use.
Salesforce
This is the first step when warranty status is unclear.
request Proof of Purchase
True or False: A replacement pump restarts the warranty period.
False
These pumps have a 12-month warranty from purchase.
Willow 3.0, 360, and Go
These accessories require photo proof and have a 60-day warranty.
non-pumping accessories (bags, coolers)
This option is offered when warranty is void for second-hand pumps.
paid replacement or accessory
This is required for suspected fraud cases.
escalate to HQ Review
This date determines warranty coverage, not the purchase date.
first use date
This investigation must be completed before any pump replacement.
Pump Investigation
This step is required when replacing pump parts under warranty.
filing a complaint
This warranty applies to Willow Wave pump parts and accessories.
90 days
This is the policy for app-related issues.
not covered under warranty
This document is required when warranty status is unclear.
Proof of Purchase (POP)
This action is required when fraud is suspected.
escalate to HQ Review
These parts have a 90-day warranty and do not require POP.
pump parts (flanges, flextubes)
This is the maximum warranty for non-pumping accessories.
60 days
This is the correct response when a mom contacts within the grace period.
treat as warranty complaint without mentioning grace period