MySME
Systems
Abbreviations
Wizards
Intents
100
Which Wizard would you use to mail out information to members?
What is Member Materials
100
What is the web-based system utilized to view and request reprints of: System Generated Letters and Billing Statements EOBs
What is Enterprise Data Storage System (EDSS)
100
MySME
What is My Subject Matter Expert
100
Which tab in MySME is used to assist an agent in finding answers to members questions?
What is Wizards
100
A MEMBER calls requesting a new ID card. Which intent would you pick in MIIM
What is Send Non-Marketing Materials
200
Which tabs in mySME would you click on to view important updates and changes?
What is Bulletin Board
200
We are not NICE, but we are?
What is COSMOS
200
PHI
What is personal health infomation
200
This Wizard is used to file a member Grievance
What is Complaints, Appeals and Grievances Wizard
200
A NON-MEMBER calls requesting a new ID card. Which intent would you pick in MIIM
What is Send Marketing Materials
300
Which wizard gives you the option to pick between Medical Benefits or Rx Benefits
What is Quoting Benefits Wizard
300
Member, Billing, Pharmacy, Claim, Plan are some of the Categories in this system?
What is MIIM
300
HIPPA
What is Health Insurance Portability and Accountability Act
300
We use this Wizard when a member has agreed to designate a specific provider as their PCP?
What is PCP Changes Wizard
300
Which tab in MIIM must be complete before you can wrap up a call?
What is Alert and Triggers
400
This button is used to save locations of your most used indexes
What is the My Favorites tab
400
What is the name of the application we use to answer calls on?
What is VCCD
400
EOB
What is Explanation of Benefits
400
This Wizard is used to Quote Rx Benefits
What is Quoting Benefits Wizard
400
Which intent under the Member category is used to find a provider for a member?
What is Search and Assign Provider
500
When you need help with a system, which MySME topic do you pick while under the Browse Topics tab
What is Systems
500
This is a web-based application used to view benefit information online.
What is iBAAG
500
iBAAG
What is Intranet Benefits At A Glance
500
Is the member’s account active or terminated is the first question asked on what Wizard?
What is Premium and Payment Inquiries Wizard
500
This intent under the Claims category is used to review a members claim history?
What is Review Claim History
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