Types of Careq's
C3 who do I call
Random Thoughts
Call flow
What am I
100

I need to get a refill on a medication.

What is a rx related care req

100

I need to cancel a same day/next day appt.

What is the Robin line?

100

 to see patient information in Greenway what do i click?

What is the Blue circle icon?

100

you have to say this 2 times

What is their name?

100

Shower chair, wheelchair, cane, walker 

What is DME equipment?

200

I am not feeling well today and my symptoms are not serious my pain is under a 8

What is a triage/sick care req?

200

I would like to be a patient with OSH

What is IBM?

200

this tells you if I need transportation, 40 min progress visits, hard of hearing etc.

What are flags?

200

you have to say this whenever the pt give you information

What is Thank you?

200

lab work, x-ray, MRI, ultrsound 

What is a diagnostic order?

300

I need to know the results of my MRI

What is results request careq?

300

I need to cancel my BH appt.

What Is the behavioral health line?

300

where do I find upcoming appointment

What is next visit Blue circle Icon in GW/Canopy  under next visit

300

I am the opening line of the call flow

What is Thank you for calling Oak Street Health?

300

I am needed to see a specialist

What is a referral?

400

I need to see a Cardiologist and I need this from my doctor.

What is a Referral related careeq?

400

My insurance is not approving my referral

What is the TPS line?

400

if I need to send a fax

What is Xmedius?

400

I have to ask this to verify

what is name and DOB

400

 what you chose when creating a careq

What is reason?

500

I have an appt on 07/24/2024 and I have no way to the clinic, I usually drive myself.

What is a Transportation Careq?

500

I am having shortness of breath, dizzness, nausea and vomiting and my pain level is at a 10

What is the Nurse Line?

500

when in doubt I reach out here?

What is G-Chat.

500

You have to say  this at the end before you hang up

What is Thank you for Calling Oak Street Health?

500

you need these to get the answers to the questions in a careq

What are the careq guideline questions?

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