HEART
What does HEART stand for?
Howdy, Engage, Arrive, Respond and Thank you
What size sirloin do we carry?
6, 8, 11, 16
What are the 6 pieces of our story?
Fresh baked bread, fall off the bone ribs, made from scratch sides and dressings, ice cold beer, legendary margaritas and hand cut steaks
What is a legendary uniform?
Hair pulled back, black non slip shoes, name tag, and a smile
What is our mission statement?
Legendary food, legendary service
15-45 seconds
2-3 minutes
What is our baked potato coated with?
Bacon grease and kosher salt
Define the term "Flagging"
Placing a beverage napkin in front of a guest to signify they have been greeted
How do you properly check out at the end of the night?
Have a foh, boh and blast closer signatures with BLAST focus sheet turned into a manager
What are our core values?
Passion, partnership, integrity and fun all with a purpose
When should you auto refill drinks?
What made in house dressings do we offer?
Ranch, honey mustard, 1000 island, italian, bleu cheese, caeser, honey french
What is SIR and what is it used for?
Size, interview and rate.
To calculate if a guest has had too much to drink
How do you call in?
Calling the store atleast 3 hours nefore your shift, but only as a last resort
What is the Texas Roadhouse motto?
Friendliest place in town
How long should it take for salads to be delivered?
5 minutes
How many ounces of steak are in the steak kabob?
8 ounces
What are ALL of the options of smother?
Bleu cheese crumbles, jack cheese, sauteed mush and onion, brown/cream and shrimp
When and where are you allowed to be on your phone?
Only if it an emergency, in the alley or back dock
What are the operation goals?
FTG, LATD, MIW, taste and temp, alley rally and training
What are their characteristics for Respond?
Kind, courteous and respectful
How long is our fresh baked bread cooked for?
8-12 minutes
What are the 3 main categories of selling?
Suggestive, upselling, sharing
What should you always have?
a smile and a good attitude
Where was the first Texas Roadhouse?
Clarksville Indiana