Bottle Necks
What is the CTF currently at and ensure we have enough product working for business flow.
How do you coach crew to ensure dish is getting done in a timely manner?
Various answers but looking for dish organization and follow up.
What does KASADA stand for?
KNOW ALL SEE ALL DO ALL
What is the difference between CTF and CTO
Cook to Flow (Sequencing) is small consistent drops & CTO is used in low volume to ensure quality product.
Any Day, Any time
What steps should you take to prevent long ticket times from dine in orders?
Review Smart Ordering
If a CM is holding on toast due to the balance f multi-tasking stocking the station, how would you coach?
Fill time in between convert belt to ensure station is kept stocked and cleaned.
How often should a food safety be performed?
What should we use during pre-shift to ensure the execution of this focus ?
1LV Lab Digital Pre-shift topics
How many points are all questions worth?
5 points
The drive thru has been wrapped since 12pm and it is 60 degrees and we have 16 cars back, what do you do next?
Deploy two tablets and ensure triangle is utilized, ensure BOH crew are doing back up drops and two on DT boards to ensure we are ready to execute the increase in orders.
The CM on Dining Room Expo is having a difficult time remembering to bump tickets right away because they are trying to ensure the order is correct.
Have a training flip book out and review the 3 P misses that are common misses.
How often should the bird strainer be changed out ?
Same frequency as flour pans
What is the goal of CTF Execution Excellence?
To ensure that crew are focused on CTF to achieve low waste while serving quality product and good SOS.
What category did they add to RPS?
Regulatory
You have 3 crew in drive thru and 4 crew in dining room, SOS times are still high and expos are getting out of order because all the crew continue to try to help, how would you fix this bottleneck ?
Communication is completely out of sync with the crew on shift, how what steps would you take to fix and coach. Tenure of the crew is on average 3 years & you have 2 Service Specialists and 2 Bird Specialist on shift.
Huddle and review with crew in each zone comm expectations and ensure that names are being used while demonstrating the 3 rs.
What tools do we have to ensure we can anticipate the business flow to prevent panic drop and stops.
CTF Bird Drop Forecaster and Labor Card
How do the FOH and DT Crew play a part in CTF?
Great communication and constant table touches to give feedback to the team.
How do you enter and exit the building ?
Enter: 1) Drive around 2) one manager enters the restaurant 3) If you have crew that walk have them wait in lobby while security check happens 4) Security Check walk in, dry storage, restrooms and then thumbs up to cam 5) Allow crew to enter in designated door. Exit: Ensure you check bathrooms when doors are locked, check the DT windows and ensure office is dead bolted, set alarm and exit with all crew. Ensure all crew leave before you leave and drive around the building one last time.
It is an opening shift and you are aware the night before they were not able to get you to PAR & the close is not the best, what steps will you take to ensure a successful shift.
Delegate tasks to crew for follow up and prep to ensure you can balance getting to PAR and taking into account the current shift business flow. Delegate the extra follow up cleaning throughout the open to ensure RPS readiness.
Board set-up, how do you coach crew to ensure they can balance the communication and SOU aspect of the position.
Communication needs to be the same every time and same order with the follow up question of the time on next product to ensure the communication continues (every 3 tickets )
What is a common issue currently causing it tougher to run perfect shifts?
Coaching and following up, timeframes and planning.
Are large orders an excuse for high waste and high dine in times?
No, proper use of CTF will help prevent this as long as we are following up with the bird droppers.
Where the cleanliness hot the RPS assessment?
It was moved into the WWD category.