RMA and Support Sync
Document emailed to cx before RMA to gather payment and shipping information.
What is the RMA Payment Link?
Tactacam!
What is the best company EVER ?
This feature or lack there of .... is unique to this camera across both Reveal AND Defend
What is No SD card slot on the Defend 360?
Scent marking area used by deer year round.
What is a scrape?
Gen 1
Pro
Pro 3.0
Ultra
What are Models with a screen
When doing an RMA for INTERNAL Condensation..... These are needed to confirm no physical damage to the camera was the cause.
What are pictures of the battery tray and camera?
Group that handles stolen cams, owner ship verifications and interacts with LEO for Warrants.
What is Account Integrity (Tier 2)
Offers unlimited triggered pictures as well as unlimited live view.
What is the Premium Data plan?
Mating Season for deer, and peak hunting season time as well.
Carrier specific cameras
What are the Gen 1 and Reveal X
What is an Advance Replacement?
Team or group that assists with online orders, miss shipments, and order changes.
What is Shipping and Orders?
Specific time frame a camera is set to work
What is Work Schedule
Area where deer can hide for long periods of time concealed from predators, and have favorable winds to smell danger approaching
What is a bedding area?
D305
What is FW for the Reveal XPro
The cost to ship the item back to the customer after repairs are completed.
What is 5.99?
Support Agent Return Center
What is Tactacam RR
Feed where pictures from all cameras can be seen.
What is Events?
Fleshy coating covering developing antlers.
What is Velvet?
4 basic TS steps for EVERY situation
Cam in hand
Power on?
Signal?
Pictures?
replacing 11 cameras at a total cost of $335.99?
What is competitor trade in program?
Reveal X 3.0 >10+ competitor trade in = $30/cam
11 x 30= 330
330+5.99 (shipping) = 335.99
The Queen of the Hard Reset
Ingrid (Ing) Garrett, CS Contact Center SR manager
355o
What is the actual number of degrees rotation of the Defend 360?
a compact, traditional friction call used by turkey hunters to imitate wild turkeys
What is a Scratch or Box Turkey Call?
This camera has the only MANDATORY FW released that had to be performed by the customer manually.
What is the Gen 1?