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This involves:
-Asking follow-up questions
-Don’t be a conversation hog
-Don’t be an interviewer
-Don’t be repetitive
-Listen and be able to answer your's, and the other person's, questions.
-Don’t criticize or tease
-Use good volume control
-Be serious
-Have good body boundaries
-Make good eye contact/check in
What are the steps for having a 2-way conversation