Pre-Reg
What is an Emergency Contact?
FSF
be sure to use scripting.
Name, DOB, Address, and Phone Number are required to create a brand-new account if an exact match isn't found using these four original search criteria.
What are Full Name, DOB, Phone Number, and MRN?
Facial trauma, visible swelling that interferes with breathing, and severe pain are the three specific phone criteria used to identify this.
What is a Dental Emergency?
Schedule a limited/urgent appointment
When Real-Time Eligibility returns an "Error" status for DSHS Dental, you should review this screen to fix the discrepancies.
Answer: What is the response history? (Bonus points for naming CER 1318464!)
For a medical emergency regarding a fever in a child under this age, the call must be routed immediately to the back office response line.
Added to the WIA if in clinic
Call immediate response line if no answer reach out to supervisor for guidance.
When reviewing a patient profile during Pre-Reg, you should actively call a patient if they have completed all documents but their FSF is set to expire on this specific date.
What is the day of the appt
When an established patient presents as a walk-in for routine care and the PCP's schedule is full, they can be offered a stand-by slot. This group is first in the priority order to see them.
Who is the PCP? (Followed by Secondary Provider, then any available provider). In same clinic
To keep the schedule balanced, a receptionist should match one of these appointments with one Treatment appointment per hour.
What is preventative
Triggered by CER 102328, this error stops a user because the current encounter is floating without a linked HAR.
Answer: What is "A visit account has not been assigned"?
Who can be seen as a WAI?
Est patient
Pregnancy
Child
Missed appt if they choose to wait
To complete the Pre-Registration process, staff should use specific Epic registration worklists, meaning they should answer this "Yes" or "No" question with a firm "No" when asked if they use the regular appointment confirmation worklist.
What is "use the confirmation worklist to complete Pre-Registration?"
This type of appointment slot is completely restricted and cannot be used for diabetic follow-ups, medication refills, or Well Child Checks.
What is a Walk-In (WI) / Acute Care appointment?
TOC
Under Preventative care, adult patients (18 and older) are limited to a Recall Exam once every this often from their last exam.
What is 1 year plus 1 day( 6 months plus 1day for minors).
This error (CER 102328) appears when a registration user forgets to link the patient's current visit to a specific billing account.
What is "A visit account has not been assigned"?
Brand new patients to SEA MAR never been seen by any dept present for Walk-in assessment. How can they be added to the schedule
Bonus’: can they be directed to urgent care by or B/O
Even if a patient's registration status says "Pre Reg" in the DAR message, a front desk specialist must always do this crucial identity safety check when the patient physically arrives.
What is confirm/verify patient identifiers? (e.g., full name and date of birth).
Check the envelope as well
AIDET
how do we greet patients?
Acknowledge
Introduce
Duration
Explanation
Thanks
Dental has 3 column, what can you schedule in the 3rd column?
Sealant’s
SDF
8:30
9:30
10:30
1:30
2:30
3:30
If the system says the relationship is "Self" but the demographics don't match the patient, you are triggering this specific rule.
What is CER 103288 (or Subscriber Mismatch)?
What questions do you ask before adding a pt to the WIA?
What are they needing to be seen for?
Who is the PCP?
Have they been see, at Sea Mar
Pre-Registration must be completed during these two specific windows: either one day prior for confirmed appointments, or immediately for any appointments booked within this timeframe.
What is 48 hours
When an automated eligibility check fails or throws an error for DSHS Dental, you must investigate this tab in Epic.
What is the RTE Response History?
Doing this action right after changing an insurance plan ensures the system pulls the most current coverage data and attempts to clear RTE errors automatically.
What is triggering/running RTE?