Gold
Define the reason code "BB"
"ADV CALLER OF INFANT POLICY AS APPLICABLE TO THIS SAILING"
How do we identify an Interport sailing in the reservation system?
TEAL/BLUE color of the sail date in the Sailing Search screen
Define the reason code "VR"
"Advised caller Visa is required for this sailing"
Corporate certificate can be used to purchase onboard credit. (True or False)
False
What is the two-letter remark code we need to add if their sailing has been redeployed?
1R
What is the latest time the guest can cancel their transfer?
5days prior to sailing
What tier status does the Crown & Anchor members can receive discounts on balconies and suites?
Platinum
Full deposit must be paid in USD at the time of booking before applying corporate certificate. (True or False)
True
What department who handles wedding request?
Royal Weddings & Celebrations Sales Team
What actions does the guest needs to take to be enrolled in Spend to save program?
None
If the parents are interested in having their children participate in our Royal Babies and Tots program, can they leave them alone with Royal Caribbean's youth staff?
No
What are the criteria for their bookings to be cross-referenced for dining?
Same ship, Same dining time, Same sail date
Give at least 3 ineligible spending categories for the guest to accumulate their reward by making a pre-cruise or onboard purchase for Spend to Save promotion.
-Cruise Fare
-NextCruise or Future Cruise Bookings
-Stateroom Upgrades
-Travel Protection
-Casino Spending
-Taxes, Fees, & Port Expenses
-Gratuities (pre-paid and onboard)
-Promotional OBC
-Flights, Hotels, & Transfers
The guest will need to supply the referring employee's full name and employee ID.
False
Does Accessible Stateroom Price Protection policy applies to Eastern Caribbean sailing out of Fort Lauderdale?
Yes
What are the 5 pillars of Royal Caribbean International's Air2Sea program?
Guaranteed Lowest Airfare, Assured Arrival, Easy to Reserve, Choice of Airlines and 24/7 Support.
Do we use empowerment as a tool to increase conversion & Close more sales?
Yes
Give 3 qualifying guidelines when creating a Friends and Family 20% off booking.
-Only Consumer Outreach can create bookings within the Employee Friends & Family Program
-You must verify the code in the ECP tool
-You must enter EMPFF20 in the promo code field
Give atleast 2 differences of Book later and Book now?
Book Now Summary:
Book Later Summary:
The guest is a Pinnacle Club member and is looking to book a 7-night Western Caribbean cruise for next year October. They would like to stay in a Crown Loft Suite. How much discount will they receive based on this scenario?
$275
When do we usually use the "LMCC" re-order reason code in a reservation system?
When the guest request to reissue their eDocs
The guest is born in Iran but currently residing in US with a green card. How are we going to assist the guest?
Assist the guest in creating the booking, DO NOT take payment, and warm transfer the call to RSS x28587
What are the four important notes if the guest wants to pay the deposit by check?
-Supervisory approval MUST appear in the service history
-Check MUST be sent by overnight courier regardless of travel date.
-Check numbers do not hold a reservation.
-Payment must be applied within 3 business days of booking creation.
The guest made a reservation from her last sailing onboard. The new reservation is for 3nights cruise on the Utopia of the seas departing June 1, 2026. The guest booked for an oceanview balcony and paid $200 non-refundable deposit. What should be the code we need to apply to add their OBC?
YYM4
The guest was originally booked on an 11-night Alaska Cruisetour, which is scheduled to begin in 24 days, but they have requested to cancel it and proceed with the cruise portion of their original booking. How can we assist the guest?
Advise guest that booking will be subject to a $1500 cancellation charge per person