The Communication Process
The person sending a message.
What is the sender?
This type of written communication will likely get the quickest reply.
What is texting (IMing)?
Maintaining this shows confidence and attention.
What is eye contact?
The first element of active listening.
What is paying attention?
The first thing you should do when answering a business phone call.
What is introduce yourself?
The person who is getting the message.
What is the receiver?
This type of written communication should have greeting, a body, and a sign off.
What is email?
The meanings of these may vary across cultures.
What are gestures?
When you summarize the speaker's message or ask clarifying questions.
What is providing feedback?
In an interview, you should do this before immediately answering a question.
What is thinking first?
What the message is about.
What is the content?
This type of professional writing should always use complete sentences and correct grammar.
What is text and email?
To little of this can make people uncomfortable.
What is proximity?
This aspect of active listening requires you to use your own body to convey your attention.
What are non-verbal cues?
This type of professional speaking allows for NO non-verbal cues.
What is phone etiquette?
The emotion or situation through which the message is being filtered.
What is the context?
This type of writing is the most common in a business setting.
What is email.
An advantage of non-verbal communication.
Any of the following:
What is universal understanding? What is enhanced clarity? What is expresses emotion? What is complements verbal messages? What is conveys confidence?
This is when you show empathy for the speaker and are respectful of their opinions.
What is responding appropriately.
The best and easiest way to be personal during a business phone call.
What is using the caller's name?
The hierarchy of the message (downward, upward, or horizontal on the ladder).
What is the message channel?
You might not get an immediate response to a text message, so you should remember this phrase.
What is wait time?
This can be referred to as appearing open (friendly/inviting) or closed (unapproachable).
What is body language?
In order to show that you are deferring judgment, you should NOT do this.
What is interrupt with counter arguments?
If you ask questions to clarify a caller's needs, they know you are doing this.
What is listening?