Identification
List the information that we need to collect to pass the guest to security protocol
2.PIN Code
3. Name of the guest
4. Name and relationship to the booking if not the main guest
When the guest cannot provide PIN code, we can perform security call back to pass security protocol
True (as long as the number is registered in the booking)
Red planet is?
Mars
What melts in the sun but never gets wet?
Shadow
How much is the relocation budget?
Maximum of 60 EUR
When Traveler reports Unknown Charge, the system will prompt you with the relevant flow to follow to resolve the case.
True (all the time)
How many bones are there in the body?
206
What belongs to you but is used more by others?
Name
Provide at least 3 categories under Report Service Issue
True or False: We can call the supplier when the guest is requesting for additional bed since it is an urgent request and their booking is already on going
False-We cannot call the supplier regarding a special request
What is the capital city of Australia
Canberra
I get wetter the more I dry. What am I?
Towel
What shall we specify in verbalizing whenever we complete security protocol in line with the new quality evaluation tool AQM?
"Verify"
Partial compensation related to SC Report Service Issue is at the maximum of 30%
False (10%)
At a specific temperature and pressure, known as the triple point, water can simultaneously exist as a ___, ___ and ___
Solid
Liquid
Gas
What is so heavy that even the strongest person can’t hold it for more than a few minutes?
Breath
What is the timeframe of the refund when the cancellation and refund is related to Resolve Booking Disruption?
14 days but communications history must be checked first before sharing it to the guest
Overwrite cancellation is the service case under cancel booking whenever the partner is requesting cancellation outside the policy
False
If you throw a red stone into the blue sea, what will it become?
Wet
What do the poor have, the rich need, and if you eat it, you die?
NOTHING