CCKM
U click on me to bookmark articles in Knowledge
White star with blue background
This tool is the first tool for all interactions
Customer Central
This tool is known as the timestamp tool for ACT
Dayforce
Name 4 Features of Active Armor
Fraud Call Blocking, Nuisance Call, Block Unwanted Websites, Reverse Number Lookup
Customers can return equipment via all the following UPS, AT&T STORE, FEDEX, Post Office...... True/False
False Store and Post Office not allowed
Do not write any confidential, derogatory, or Sensitive Personal Information (SPI) about the customer in your notes. This includes data elements such as SSN, DL#, DOB, Credit Card Numbers, etc.
This tool is used to walk customer through online option
My ATT Zone
How many core values does ACT have and List them
6- Grit is Good, Come as you are, Be inventive, Own the Experience, Do the Right Thing, We are customer focused
Name 4 Pillars and 1 component of each
Serve Customers First, Win as One, Move Faster, Act Boldly
How many training rooms does ACT have?
9
This should be sent to varify Air Account
One Time Pin
Web based application used for finding AT&T cell site location
Geo Link
What date was ACT staff party held and location
January 13th on the Compound
Name 4 selling points for Straightforward Pricing
No overage Fee
No price increase at 12 months
No Equipment Fee
No annual contract
Meaning of CPP
Customer Protection Policy
Gives you the list of products that the customers have or able to get
Service Availability
Used as a tool to send customers information on various topics within AT&T via email
Solution Sender
Internet Air has risk free upgrade True/False
True
Using ______ ________, AT&T Internet Air offers high speeds, low latency (lag or buffuring), and supports Wi-Fi boosters.
Wi-Fi6 Technology
Name all 4 Interner Air Trainers
Nicois King, Sherome Reid, Denise Anderson, Anthony Thorpe
List the Tabs available after clicking Billing & Payments
Balances, History, Payment Profiles
Name of the tool used to take calls within CCKM
Coral Soft Phone
ACT Mission is-
We go beyond the call.
Migrating customers use copper high-speed Internet and do not have Fiber available in their locations.
True\False
True
Name 2 Managers on Internet Air
Dehandra Ferrera, Anthony Jervis, Natasha McHayle