Staffing & Retention
GB grew this much since 2019
What is 30%
Risx-Facs
What is the highest sender of e-mails?
(true/false) The R in ROSCO stands for Ralph
What is false (Real-Time Opportunities for Superior Claim Outcomes)?
Late Indemnity
What is the largest penalty category?
Quality Acronym creator
Who is Ajay? He created ROSCO - without a reference to the Dukes of Hazard
20%
What is the decrease in voluntary turnover from 2022 to 2023? Let's repeat this in 2024!
78%
What is the number of e-mails responded to within 2 hours?
ROSCO Claim Insights
What is the report used to review at the claim level
60%
What is the % reduction in Late Medical from 2022 to 2023?
39,844
What is the total number of days the Claim SVP team has worked at GB?
Syracuse & Rolling Meadows
What are the WC RA Trainee hubs?
Sending DMS e-mails directly to RF
What is a way to reduce e-mail volume? Do you agree?
ROSCO Trending Report
What is the report used to review RM performance over time
95%
What is the % of on-time subsequent indemnity payments?
Loses at WORDLE every day to their daughter
Who is Ajay?
65%
What percentage of departing employees say they would come back?
216
What is the Captive pilot Branch for voicemail?
Report used to supplement Supervisor reviews
$330,000
What is the total number of GB penalty payments made year to date?
Ajay's preferred way of taking coffee
What is not at all?
What is something we can do to reduce turnover?
24
What is the number of hours you have to respond to voicemail?
Team used as temporary staffing
New ROSCO tile in 2024
What is the Timely Indemnity Tile?
Has a dog named ROSCO
Who is Vilma?