Branch Certification
What is by the 15th of the following month.
What is everyday
How does the currency need to be strapped in the teller drawers?
What is 100's and 50's in $1000, 20's in $500, 10's in $250, 5's in $100 and 1's in $50
What is the debit card limit on a personal card and business card?
What is $2500 and $3500
What audits cash audits need to be conducted every month?
What is the Vault and ATM
If you create a case for restricting a debit card or account who closes the case?
What is the person who opened the case.
What are the teller drawer limits for both top drawer during the day and both drawers combined for non recyclers?
What is $3000 for the top drawer and $10000 combined.
What time frame do you audit the cashier checks?
What is between the 1st and the 10th the month for the prior month
If you have a case dealing with the beneficial owner documents, what is the allotted time frame for this case?
What is no more than 15 days.
What do you do if a teller is off $100 or more?
What is Audit their drawer, check their teller journal/transactions, recount the money they sold. If not located email the teller outage group with an explanation of what you did to try and find the outage and attach their teller blotter with your signature.
What all gets included for the saft deposit box section?
What is Lisa's email with her attachments If boxes are past due documentation stating the contact. Copies of New and closed box agreements.
CSI call center cases need to be completed within what time frame?
What is the same day unless it came in late which is the next day first thing.
How do you properly run a recovery?
What is prepare a GLC or GLD ticket, write the explanation on it along with the manager/supervisor signing off. Must be ran during the day.
When can you shred your branch certifications?
What is after 3 years only if branch administration has reviewed them.
If your case is over 30 days how do you properly send for an extension?
What is emailing Lisa and Stacy with the case number along with detailed information as to what all has been done to complete the case and what the expected time frame is.
When unfit money is brought to Minerva what needs to be done?
Approval is needed prior to transportation. The approval email will then be sent to Minerva when the employee leaves the branch indicating how much they are transporting. Can not be more than $1500