Policy Violations
What is the policy for how long a guest can stay with a resident?
3 consecutive days, 9 days total in a month
What website is used to submit program proposals, evaluations, and sign-in sheets?
ACC Irvine ResLife Sharepoint
Tell us the section divisions for Duty A, Duty B, and Duty C?
Duty A- PV1 01-72
Duty B- PV1 73-91 and 22000
Duty C- 21000, 23000, 24000
What is the procedure for checking a resident into a study room?
Collect the resident's ID and ask them to fill out the study room check in form. Check to see that they have completed it before you hand off the key.
What are the business hours for the porters and maintenance team?
Monday to Friday, 8 AM to 5 PM
True or False: Residents with valid medical marijuana cards are allowed to smoke marijuana in their apartments if they have a medical need and are registered through UCI Disabilities Services (DSC).
FALSE
How soon after hosting a program must you submit the program evaluation?
48 hours
Name three things/resources that can be found in the package room.
A resident comes to the front desk wanting to reserve the MPR for a personal event. Who should they be referred to?
Residents are NOT able/allowed to book the MPR for any reason.
When does Terminix come to the property?
True or False: Candles are allowed as long as it's now lit.
False! Candles are not allowed at all!
How far in advance should Amazon orders be placed before the desired delivery date?
4 business days
When do we need to call pro-staff on-call to check in for duty?
A resident from Puerta del Sol comes to the front desk wanting to use the gym. What is the next step?
Ask to see their key fob to confirm that they are at least another ACC resident before letting them into the gym.
It’s Monday at 8:32 PM, a resident reports that the toilet in Bathroom A/B is clogged and not overflowing, but the toilet in Bathroom C/D is working. What is the appropriate procedure?
Because there's another working toilet in the unit, this issue can wait till the next morning. Confirm the toilet isn't overflowing, place a service request, and complete duty log.
If I am 19 and live in a shared bedspace, is my roommate (who is over 21) allowed to have alcohol in the unit?
Yes! But they need to keep the alcohol in their personal area of the room. It cannot be in any communal shared spaces.
What must you do before taking any items from the programming closet?
Check the "Programming Supply Inventory" to see if the items have been checked in/out. Reserve the items to "In Use"
Name 5 duty tasks
Answers can vary, but some could include batching checks, packages, mail, managing front desk, responding to call-outs
What equipment is available for checkout during Finals Week?
NONE (until 5PM of that Friday).
The front door flashes red when a resident scans the correct key. What does this indicate, and what is the appropriate procedure?
Dead door battery; CAs can replace the batteries themselves by retrieving the screwdriver and batteries from the package room. Pull out battery holder from door and replace batteries until light flashes green.
In what situations are pets allowed within a unit?
As long as it's registered as an emotional support animal (ESA) or registered with the UCI Disability Services Center
Name all ten program categories.
Resident Engagement, Resident Appreciation, Give Back, Health and Wellness, Hi, How Are You?, Academic Support, Sustainability, Diversity and Inclusion, Employability, Financial Literacy
Walk us through tasks in closing the office.
Answers can vary, but examples include closing the curtains, turning off the lights, telling residents to leave, closing/locking all doors, turning off TVs, collecting IDs from residents
How can a resident reserve a grill in one of the courtyards?
It's on a first come, first serve basis, aka, no need to reserve
It's Saturday night, all of the restroom stalls in the Community Center are out of toilet paper, and multiple residents have complained. What should you do?
CAs can replace the toilet paper themselves! Use the key on the duty key ring to open the toilet paper cover, retrieve toilet paper from the maintenance supply closet, and refill the empty holders.