Brokerage Fees - Part 1
True or False - UPS is responsible for calculating the duties and taxes of a shipment
False
What does ICOD stand for?
Import Collect on Delivery (ICOD)
Where can customers prepay their ICOD charges?
Customers can prepay their ICOD charges using the Pay Now feature on ups.com.
What are the three categories of brokerage fees that UPS charges?
- Entry Preparation Fees
- Bond/Disbursement Fees
- Additional Services fees
How do we determine if the international account number of a customer is a Brokerage Account?
The details are in green.
What type of charge that UPS charge when UPS processes the Customs paperwork for the standard shipment? This fee is charged based on the value of the goods being imported.
Entry Preparation Fee
When is the time that UPS requires an Import COD (ICOD) payment for the import charges on an international import?
Which knowledge article will you access to explain to the customers about the pay now feature?
Knowledge article ICOD Pay Now / Prepayment (CA).
What are Bond Fees?
Bond Fees are charged by UPS, as the broker, if prepayment of duties or taxes must be paid to the government on behalf of the importer
It is an account used for invoicing brokerage fees, government charges and import transportation charges
Brokerage Account
How much is the Bond Fee of a shipment if the taxes are 45 CAD and the duties are 100 CAD with a service level of Expedited?
11.65 CAD
What are the payment option does a customer have if they will pay the ICOD upon delivery?
Pay the driver on delivery using credit card, cheque, certified cheque, money order or bank draft
ICOD Information (CA) 000004544
What Scan you should select IVP to view the amount paid.
ICOD Paid exception scan
True or False: Brokerage fees are regulated by Customs.
False. Brokerage fees are not regulated by Customs but are a private matter between the client and the broker.
It is an account used for invoicing import transportation charges only, on shipments importing into Canada.
Import Account
Using the chart under Entry Preparation Charges what value for duty do not receive an Entry Preparation charge?
Brokerage Fees to Canada (CA) 000004655
Entry Preparation will not be charged for $0 - $40 CAD for shipment origins in the U.S. or Mexico, or $0 – $20 for all other countries.
True/False - If a customer received the package already however in IVP the status is till OFD, a CCR can collect the payment over the phone.
True
If the amount of ICOD is over ______ the customer may require paying by certified cheque, money order or bank draft.
500 CAD
Who determines what types of fees will be charged?
The brokerage firm determines what types of fees it will charge.
What should you do if the customer would like to open a New Brokerage / Import Account?
Open New Brokerage / Import Account Request Solution (CA) 000050030
Calculate the estimated Brokerage Fee:
Item with a value of 200 CAD, Standard service.
Entry Prep: 34.70 CAD
Bond: 7.40 CAD
COD: 6.00 CAD
Total: 48.1 CAD
What tool are you going to use to collect the payment over the phone?
Global Collection Services - GCS
What Category and sub-category the agent should add for assistance required case while ICOD Tag Change?
Case Category: COD / Import COD
Sub-category: COD / ICOD Tag - Change / Removal
ICOD Tag Change - Adjustment / Rebill Requested or ICOD Paid Online (CA) 000004603
Give at least 3 examples of additional charges of a brokerage fee.
refer to Brokerage Fees to Canada (CA) 000004655
True or False - The email that we should provide to the customer if they want to cancel their brokerage/import account is brokerageretention@ups.com.
False - brokretention@ups.com
Cancel Brokerage / Import Account or Change Broker on File (CA) 000050032