People
Procedures
Portal
Policies
Mad Gabs
100
My boss' boss
Who is Kylee Williams
100
At what point can you handoff a conference call?
What is 1 hour.
100
After a call is determined to be illegitimate, what form should be filled out?
What is a bug report.
100
What are the two approved ways of correcting mistakes on a live call?
What is highlight and type over, or highlight/ right click and choose from menu.
100
Abe Ax tree Tally
What is a backstreet alley.
200
The head scheduling guru.
Who is Mike Schwab.
200
The quickword for loud background noises interfering with captioning.
What is "interbkd".
200
This section of the portal includes information on formatting, call process, procedures, and other informational items.
What is Knowledge Zone.
200
Purpose of the batphone.
What is for emergencies that require you to speak with a TLS or Manager, or for family members to contact you for emergency purposes.
200
Age Job Rake Are
What is a jawbreaker.
300
This is the CEO of CaptionCall
Who is Pat Nola.
300
These are the circumstances under which it's okay to ask a TLS for a handoff.
What are emergencies or prior end-of-shift approval
300
This is the heading in Knowledge Zone where you could find the phone number for Care24 Services.
What is Employee Assistance Plan (EAP)
300
This would be the earliest you could clock in for your shift.
What is 5 minutes prior to the beginning of your shift.
300
Creased My Sieve
What is Christmas Eve.
400
This person is VP of CaptionCall and has recently visited our center.
Who is Jason Dunn.
400
Follow these procedures when you receive a silent call (with timer)
What is Wait 1 min. Grab caller ID. Complete session. Bug Report.
400
This Knowledge Zone heading contains information on various Dragon errors (including audio and locally cached profile errors)
What is Common Client Errors.
400
This is the procedure you would follow if you arrived at work and realized you forgot your badge at home.
What is inform sickline that you will be late and run home to get your badge.
400
Burr Train Holds
Who is Burt Reynolds
500
The head-honcho over training.
Who is Andre Odnoha
500
This is the procedure you'd follow when captioning a Non-English call.
What is olangcall, wait 5, stndby, wait 5, olang, complete session, disposition as normal
500
This link is used for signing up for emergency text messages.
What is CallFire Contact List
500
This is how often you would repeat "clhd"/"sln" on a silent hold call.
What is every 5 minutes.
500
Ear Wig Hoe Hug Hen
What is "Here we go again."
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