CARING Workshop
Policies and Procedures
Peeps in the Dept.
CA/CO/NV-What's the Diff?
Ted Talks & Videos
100
This is the type of sandwhich we made to remember Always be Confident.
What is Peanut Butter & Jelly?
100
This is the first step to looking at the PnP.
What is selecting collapse all?
100
This is your new manager.
Who is Lauren Fisher?
100
This is the difference on the appeal process.
What is Colorado/Nevada Appeals must be in writing?
100
This is the amount of hours it takes to learn a new skill.
What is 20 hours?
200
This is the Bagger who made a huge difference by being authentic.
Who is Johnny?
200
This is the Job Aid which shows you an image of a claim and explains the fields.
What is Claim Forms & Explanations?
200
This is your new OE.
Who is Gwen Albert?
200
This is the difference in how requests to other departments are handled through CCB.
What is CO/NV are sent instead of routed?
200
This is the item Sophia Grace threw in the boys face in her video.
What is a pie?
300
This is the amount of time it takes to maintain a positive attitude without complaining.
What is 21 Days?
300
This is the Job Aid that tells you where to send a request for another department.
What is the Send Code Listing Customer Service?
300
This is the Manager of Local Large CO/NV and used tobe an OE for your new team.
Who is Beth Artzer?
300
This is the term used to describe CO/NV's HMO policies.
What is Open Access?
300
This is Kid President's favorite food.
What is a corndog?
400
This is the first step in resolving any problem.
What is Owning the Issue?
400
This is the policy that houses the Dedicated Book for this team.
What is Dedicated Book?
400
This is the other CO/NV OE and used to also handle your new team.
Who is Rebecca Lane?
400
This is the website for CO/NV.
What is www.Anthem.com?
400
This is the 80's parody celebraty who makes an appearance in the Hanson Video "Must be thinking about somethin".
Who is Weird Al Yankovich?
500
This is the amount of time a small decision takes and those decisions can lead to the best moments of someone's life.
What is 30 seconds?
500
This is the Policy on using the virtual fax machine.
What is Rightfax?
500
This is the ESR for CU and CSU.
Who is Demetra Warrior?
500
This is the difference in the COB process.
What is only updating COB if there is no other insurance?
500
This is the name of the Spoken Word Poem Sarah Kay started her talk with.
What is 'If I had a daughter'?
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