Typical Day of camp
What are the three locations of early camp?
Fellowship Hall, Hanger, Gym
When is the deadline for cancellations?
Monday noon the week prior
what is the dashboard used for?
to view availability of weeks and specialties
What is the cost of camp?
$249
holiday weeks $199
What is the VISION/MISSION of guest services
World-class GUEST SERVICE is about demonstrating the LIGHT and LOVE of Jesus
What is the time of early camp and late camp?
Early 7-8:30 AM
Late 4:30-6 PM
what is the EOD Thursday deadline for
specialty changes
meal plan
what three things can you use to search for a household
name, email, phone
How much does the meal plan cost?
$9 per meal
What does FACE stand for?
friendly, approachable/available, confident, excited
what time is lunch for each camp?
JC, D1, Delta 11:30 am
D2 and ozone 12:15 pm
How old must a junior camper be to attend camp and why?
5, CAA is not licensed to provide fee-based care for children under 5
what is the username and password for the guest services campbrain account
GS
CAA2019!
What is the cancellation fee and registration change fee?
cancellation $25
changes $10
What is your uniform?
shorts with belt loops, tennis shoes, t-shirt
describe the process of LDOs and EPUs
lots of steps--refer to sheets
What is the latest a child can be picked up early?
3:00 PM
2:30 PM on Fridays
describe the steps of changing the extended care option from early camp to camp plus
1. Go to registration page of camper
2. Click edit registration
3. hit the X next to early camp
4. click the camp plus option under the week
5. click submit
6. go to household and then account
7. charge the outstanding balance to the card on file
8. Email an updated invoice
what are the prices of extended care
5-day weeks
early $45
late $55
camp plus $85
4-day weeks
early $35
late $45
camp plus $75
What is EIP and give examples of each
Environment
Information
Presentation
early camp, late camp, LDOs, EPUs, meal plan, runner management, walk-up parents, pick-up troubleshooting, phones and emails, waitlists, google sheets, daily reporting, postcards, mailings, scholarships, curriculum printing, parent appreciation, groupings
what is camp's discipline process? what are the two things that will send them straight to Dee?
warning, 5-10 minutes out of an activity, sit out of a full activity, talk to leadership
bullying or fighting
2 questions
how do you add a buddy request?
how do you add a person to the pick-up list?
you can either edit their Camper Information form
OR
1. buddy request is on the camper's registration profile (calendar)
2. pick-up list is on the camper's profile (arrow)
what are the prices of outpost?
wildwood $169
dunwoody $234
What are the 5 core values of guest services
love
teamwork
truth
integrity
excellence