Product Knowledge
A product that protects the edge of your doors, and preserves tire life.
What is XPEL/NITROGEN?
The 4 benefits of putting money down.
What is FLEXIBLE TRADE CYCLE, INCREASED EQUITY, REDUCED CARRYING CHARGES, AND LOWER MONTHLY PAYMENT?
Document that is filled out to iquire on a customers credit.
What is the credit app?
What time does an 8:30 meetin start?
When is 8:25?
What is Customer Sastisfaction index?
A Theft Recovery device.
What is Ikon?
When your initial investment goes down.
What is 620 packet?
This employee has been with the company since 1996
Who is Mike Hooper?
What should you do if you promised service items to your customer after the sale and they need a loaner?
What is scheduling an appointment with service?
What are Cable Dahmers 4 free warranties?
Silver 12 month/ 12000 miles
Gold 5 year/100k Miles
Gold 5 Year/Unlimited Miles
A State issued document in the packet if there is a trade in.
What is the registration?
A State issued document that goes in the packet when there is a trade in.
What is the registration?
An application to store private customer information
What is Informativ?
What CSI item should be included as apart of your delivery?
The name of Cable Dahmer's warranty company.
What is Centurion?
What you bring to the desk before you recieve a pencil.
Must be filled out with your customer to get repeat business.
What is Contracts in transit?
What CSI item should be completed the following day after the sale?
What is a next day follow up call?
The MSRP of a City package, Highway package, and Interstate package.
What is $2495, $3995, and $5995?
The 3 places to tee up warranty for finance.
What is the selection/demo, the silent walk around, and before finance?
3 Things need in informativ to pull a customers credit?
What is Credit application, ID, and Privacy Notice?
The ideal percentage for Payment to Income.
What is 8-10%?
After providing excellent customer service, what should you go over with your customer?
What is a google or GM review?