CAC
What is the CCC contact # ?
1-800-FOR-MERC (367-6372)
What is reassurance?
This customer service technique lets customers know you are committed to helping resolve their issue.
Which Department handles app related issues for 2019/older vehicles
Connected services/Mercedes Benz app/Digital Extras
What % of calls within the ccc are complaints?
7%
What does Mercedes Mean in English
Grace
What is Roadside Assistance?
This department assists customers with jump starts, flat tires, fuel delivery, and towing.
Which department receives approximately 58% of all CCC calls.
Roadside Assistance
What is a lemon
Vehicle with a factory fault/defect
What is empathy?
This is the process of recognizing and validating a customer's concern before solving the issue.
Who were the two founding fathers
Karl Benz, Gottlieb Daimler
What is Customer Advocacy?
This department handles escalated customer concerns, legal threats, and buyback discussions.
What are the hours of operation for Roadside Assistance
This department operates 24 hours a day, 7 days a week, 365 days a year.
What are the hours of operation for Customer Care?
9a-9p weekends off
How many sets of criteria is there regarding lemon law and how many states
50 sets in 50 states
Who was the racing enthusiast
Emil Jellinek
What is Connected Services?
This department supports Digital Extras, the Mercedes-Benz App, and subscription-related concerns.
What is the Premier Luxury Support Team?
This team specializes in supporting EQ and Maybach customers.
Which department handles customer inquiries?
Customer Care
What are the steps in verifying a customers account
name, number and vehicle details
When was the patent wagon invented
1886
When was Mbrace discontinued
12/31/25
What is Goodwill assistance?
This type of assistance may be offered to promote customer satisfaction and loyalty.
What are the hours of operation for Advocacy
9a-8p
List 3 reasons a customer may escalate to customer advocacy
parts delay
Who was the chief engineer for Daimler until 1907
Wilhelm Maybach