What are the different credit cards that Sears offers?
Sears Card, Sears Citi Mastercard, Sears HSBC Mastercard, Sears Discover Mastercard, Sears plus Card
100
What does a customer need in order to redeem their points?
Their SYWR card OR their SYWR ID #
100
What should you do when you first get to your register?
Check for pens, money marker, credit apps, change, bags, and anything else you could possibly need.
100
When you are running late or calling in, what phone do you call?
You call the phone in the HUB. 5126524900. IF YOU CALL INTO CUSTOMER SERVICE IT WON'T BE LOGGED! Let customer service know also, but make sure you call the late/sick line
200
What must be completed in order for you to get paid for your credit app?
Customer name printed, Customer signature, disclosure form run through the machine, and disclosure form put in the clear bag.
200
What is required from the customer in order to sign them up for shop your way rewards?
Phone number or email address
200
What should you do if a customer brings up a purse or suitcase that they want to purchase?
Check inside and check all pockets! Make sure to put security tape on the item if it's too big for a bag.
300
How much does a customer save if their credit app is approved?
15 for the SMC and 10 for the regular Sears Card
300
True or False: It's ok to start signing up the customer before asking them.
FALSE
300
When should you use security tape?
Anything that isn't put into a Sears shopping bag needs to have a piece of security tape on it
400
When is it ok for you to process an application without an ID?
It's NEVER ok!
400
How many points per dollar does the customer receive?
Regularly, 10 points for every $1.00, but if they provide us with an email address they normally get 3x's the points. In addition, if they use their Sears card they get 5x's the points.
400
What is the process that you must follow when a customer is purchasing shoes?
- Check the size!! 6M is different from 6W-- Make sure you check this!
- Make sure the item number on the shoe matches the box of the shoe UNLESS authorized by manager
- Make sure there's a left and right foot!
- Make sure there are no items in the box, this also includes the ink tags that are on shoes
500
True or False: It's ok to have the customer enter in a fake social security number as long as you change the information in the system for their name and address.
FALSE!
500
What are the customers options if they don't know their pin number?
Text the word "pin" to 595959, go online, or call the SYWR number.