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100

How many transactions do we add to the DAT Tree for 60 day claims

1 transaction





Bonus point if specified as (Most recent posted transaction)


100

What type of transaction is a moto 2?

Recurring transaction

100

What is the name of the form you need to complete if the claim has 10+ transactions?

CAC Additional Claim Work Request Form

100

What is the CAC department phone number

1-800-548-9554

100
  • What happens when a DAT claim is not released from the claim details tab correctly?
  • The monetary package will not be sent for the appropriate approvals and credit will not post to the customers account
200

When should a stop-payment be placed?

Any indication that the cardholder has cancelled or no longer wishes to be charged by a merchant.

200

What is the time frame for a customer to receive a replacement debit card

5-7 Calendar days

200

What is the most common stop payment type?

Merchant stop payment

200

What does OCI stand for?

Original claim input

200
  • What are the 5 most common note titles that are used in DAT
  • Authentication Detail note
  • Customer called Note
  • Fees Note
  • Memo post Note
  • Processor Note
300

For a transaction that has not posted how many days must pass for it to be consider “memo post not charged”? 

The authorization date is on calendar day 8  the clearing item (CLR ADV) is not showing in Visa denying the entire claim for Memo Post Not Charged

300

What dollar amount is considered a HDF Claim

$5000.00

300

How long can you place the customer on hold?

5 minutes or less

300

What letter would we sent if final credit was issued to the customer and they are advising they want to withdraw the claim?

Reverse Final or Temporary Credit After Customer Withdrawn

300
  • In what situations can we remove a A Block (AKA Fraud block) from a debit card?
  • When the transaction was determined not to be fraud
400

What is a STIP?

A STIP is an issuance of provisional credit with the stipulation that the customer provide additional information that may impact the outcome of the claim.

400
  • What is the timeframe for issuing credit to a customer?
  • 2 Business days
400

What are the disputes that are consider Processing Errors?

  • Incorrect Amount
  • Duplicate Charge
  • Paid by Other Means
400
  • What PVSI Article do we reference to send a customer a custom letter?
  • Letter Job Aid – 78616
400
  • POS 05/90 or No Moto indicate what type of transaction
  • Card present transaction
500

How many incorrect responses does the customer get before failing Authentication? 

Three

500
  • What screen do we use in HOGAN to manually replace a debit card?
  • PIXA
500

What are the two types of fees that impact the counter?

OD/NSF

500
  • When a customer has not consented to reverse a credit immediately, what is the the reversal timeframe?
  • 10 business days
500

What items need to be updated on the claims details tab

  • Other name
  • Customers middle initial
  • United States – Address
  • Memo post box (if applicable)
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