Change Policies
What are the 3 types of Change Requests in CADRE?
Standard
Normal
Emergency
True or False:
Can change requests be approved and completed on the same day?
True.
All Standard and some Normal change requests can be done on the same day as approval.
True or False:
Engineers should relate CI's to change requests.
True.
Engineer wants to reboot a production server that is having a problem. Should he open a change request for this?
Yes. An Emergency Change request should be opened.
If you don't understand the change management process, who is the change manager that can help or clarify?
Dustin
What levels of approval are needed for a Normal Change?
2 levels of approval:
Change Manager Approval
CAB Approval (or management approval)
Should incidents be related to change requests in JIRA when applicable?
Yes. Please yes.
Who manages all the asset records in the CMDB?
Connie Chaney.
Thank you Connie, for reals, thank you.
:)
Engineer wants to build a new virtual machine. Should she open a ticket for this?
Yes. A Standard Change request should be opened.
What two environments are change requests required all the time?
Production
Contingency
How much notice (or lead time) is required on a High change request?
7 days of lead time is required.
How many sub-tasks does each Normal change request have that must be completed?
2.
CMDB Update
Compliance & Security Impact Analysis
Name the 3 types of Configuration Items in the CMDB?
Hardware
Software
Data
Manager hasn't approved a Normal change yet. Engineer is sick of waiting and wants to proceed anyway. Should engineer proceed to complete the change since there is no impact expected.
No.
When are user notifications necessary for change requests?
When there is going to be impact to customers or potential impact or when users need to take action.
Standard Changes, once approved, are good for how long?
One year's time from the date the Standard Change was approved in CAB.
CM Workflows: Name the 4 workflow stages most commonly used for CADRE change management?
Change Draft
Change Manager Review
Change Staged
Change Closed
Name 3 of the 4 types of JIRA tickets that can and should be related to CI's in the CMDB?
Change Requests
Service Desk Tickets (incidents and requests)
Server Build Checklists
Server Decomm Checklists
True or False:
It is ok to fill out and emergency change request after the emergency work has been completed.
True.
ECRs can be completed after the fact.
True or False:
CADRE Change Management is only necessary to pass an audit.
False:
Change Management helps manage risk, protects systems, helps users, and drives work efforts among many other things.
Name 6 of the 10 "Required Fields" for a Normal change request.
Impact Assessment, Service Affected, Related CIs, Communication Required, Communication Artifact, Install Plan, Test Plan, Impact Assessment Summary, Back Out Plan, and Schedule Date/Time.
What day and time is CADRE's CAB meeting on?
Tuesday's at 1pm.
Name 12 of the 20 Services CADRE has listed in the CMDB?
Bear, Bull, Data Dissemination Center, Data Warehouse, Dove, Endpoints, GitLab, Hawk, Identity Management, Jira/Wiki, KC Domain File Server, KCRN Mail, RConnect, Research Divsion Services, SAS, TSM, Tools & Monitoring, Web Tools, & N/A.
Engineer gets a Service Desk Ticket requesting access to files or a system from a user. Should the engineer open up a change request to complete this work?
No change request is required. Access requests from users are handled in the Service Desk tickets.
True or False:
The CADRE Change Management Process is better than the NIT Change Management Process.
TRUE, TRUE, TRUE!!!