☕ Ordering at a Café
Decoding the menu
Ordering & Total Cost
What would you do?
Types of Coffee & How They’re Made
100
If you want your drink outside instead of staying inside the café, you would ask for it this way.
To go/take out.
100
This term refers to a drink without any caffeine.
Decaf
100
Buy One Get One Free: A customer buys two $6 drinks. The total cost is ______. How much should the customer pay?
$6
100
A customer receives the wrong drink. As an employee, you should apologize and offer to ______ the order.
correct (or remake)
100
This drink is made with one shot of espresso and hot water, giving it a similar strength to regular brewed coffee.
Americano
200
You are lactose intolerant. When ordering, you can ask for this substitute instead of milk.
oat (or almond/soy)
200
On a Starbucks menu, this size name means 20 in Italian.
Venti
200
A café sells a sandwich for $8. The cost to make it is $5. The profit per sandwich is ______.
$3
200
Food safety rules require employees to check _____ ______ before using ingredients.
Expiration dates
200
This drink is made with espresso and a large amount of steamed milk, topped with a small layer of foam. Often flavored with syrups like vanilla or caramel.
Latte
300
You’ve been waiting 15 minutes for a black coffee while others who ordered after you have left. Who do you approach to check on your order?
The barista.
300
This brewing method involves steeping coffee grounds in cold or room-temperature water for 12–24 hours.
Cold brew
300
An iced coffee costs $3.25. A muffin costs $2.75. Together, the total is ______.
$6.00
300
If a customer has a severe nut allergy, you must check ingredients carefully to avoid ______ contamination.
cross contamination
300
This drink contains equal parts espresso, steamed milk, and milk foam. Baristas often sprinkle cocoa powder or cinnamon on the foam for extra flavor.
cappuccino
400
You’ve just finished ordering and paying. To avoid blocking the next customer, you should move to this specific area.
Pick up counter/area
400
A dirty chai means that a shot of this has been added to a standard chai latte.
Espresso
400
A barista makes 18 drinks per hour. In 5 hours, they make ______ drinks.
90 drinks
400
Business has been slow lately. The manager decides to offer a “Buy One, Get One Free” special. This is a type of ______.
promotion/marketing/sales
400
This blended iced drink is made with coffee, ice, milk, and flavoring, and is often topped with whipped cream.
frappé
500
To pay using the tap function on your card or your phone, you should look for this universal symbol on the credit card reader.
The Contactless/NFC symbol (four curved lines)
500
This Italian dessert consist of a scoop of vanilla ice-cream "drowned" with a shot of espresso.
Affogato
500
Three friends each buy a $4.80 drink. They split the bill equally. The total bill is ______.
$14.40
500
To make sure the café does not run out of coffee beans or milk, managers must carefully track their ______.
Inventory
500
This green tea-based drink is made from powdered tea leaves whisked with hot water or milk.
Matcha