What is
primary and secondary
temporary and permanent
formal and informal
100
What are the forces of conflict
What is
constructive
destructive
disruptive
100
What are the process for resolving conflict
What is
negotiation
mediation
agreement
resolution
100
What are the potential outcomes of conflict resolution
What is
win-win
win-lose
lose-lose
100
What are the approaches to conflict resolution
What is
assertive
cooperative
passive
aggressive
200
What are the 2 research methods covered in this core
What is
observation
case study
200
What are the measures of individual and group wellbeing?
What is
satisfaction of needs
confort in environment
effective communication
autonomy
200
What are the 5 communication networks
What is
wheel
chain
circle
channel
organisational grapevine
200
Power within group - what are the 5 examples for power bases?
What is
expert, legitimate, reward, coercive, referant
200
Give 3 examples of group decision making processes
What is
election
voting
consensus
referendum
300
What are the 8 factors that contribute to an individuals development
What is self esteem, self confidence, peer acceptance, satisfaction of needs, heredity, sociocultural influences, group belonging, environment
300
What are the 9 reasons for group formation
What is locality/geography, gender, shared interest/common goal, security, sexuality, specific need, social interaction, culture, other
300
What are the 6 leadership styles
What is task oriented v people oriented, autocratic, collaborative/shared, laissez faire, transformational, cultural
300
What are the influences on leadership styles
What is nature of the group, type of task, nature of the decisions, gender expectations, experience of the leader, culture
300
What are the causes of conflict?
What is incompatible goals, individual differences/personality, limited resources, ineffective communication, varying values, multiple role expectations, mapping conflict to determine the real issue and remove distractors