Tsys Screen
What screen can I see customer's Yearly/Life Spend of their credit card?
IAGI page 3 (enter twice)
Where can we locate customer's Access Card expiry date in Host?
ACS EACS
Can we transfer a balance from an MBNA credit card to a TD credit card when completing a BOAT?
No, we cannot. MBNA is a division of The Toronto-Dominion Bank (TD); balances cannot be transferred to and from an MBNA Credit Card Account.
How many Cach Back dollars the customer earn on Groceries, Gas, and Electric Vehicle Charging, Public Transit, Recurring Bill Payments, and Streaming, Digital Gaming & Media Purchases with the Cash Back Visa Infinite Card.
3%.
What screen do I add a CW03, after removing a Card Block?
MPTI
True or False:
I can complete the increase procedure, if the call comes in as "VCC (Valid Credit Card Authenticated with OTP)".
False. You must obtain customer's Access Card number or CVV2 to proceed.
True or False:
When adding an Additional Cardholder card, we can send the new card to the authorized user's address.
False:
Additional Cardholder Credit card must only be sent to the Primary Address on file.
If the Primary Cardholder's address has changed in the last 60 days, the Primary cardholder must visit a branch to add a new Additional Cardholder.
Which credit card can the customer earn 4 TD Rewards Points / $1 on Recurring Bill Payments, Streaming, Digital Gaming & Media Purchases?
The TD First Class Travel Visa Infinite Card.
IRSS
No.
If a merchant is calling to verify customer's credit card information, can I handle this type of call?
Yes, you can. You must follow this procedure:
Credit Card - Taking a Call from a Third Party Vendor
What is the interest rate for Staff with TD Credit Cards?
11%
The TSYS screen IIAU is associated with which other screen?
ICAU
True or False:
If the call disconnected, and you call the customer back with a telephone number that is not displayed on Demographics, you are NOT required to High Risk Authenticate the customer to complete a Low Risk procedure.
False. High Risk Authentication must be completed.
True or False:
After removing a card block, I must add a CW02 for 4 days.
False. You must add a CW03 for 3 days.
True or False:
The Aeroplan Infinite Visa Card requires the customer to have a $150,000 Personal or $200,000 Household Income.
False. This requirement is only for the TD Aeroplan Visa Infinite Privilege Card.
True or False:
I can only see Cash Back dollars redemptions via IAHR.
False. This screen shows rewards and cashback redemption.
Can you change the wording for Manual Authentication questions or do the questions have to be read verbatim?
Wording can be changed, provided you are not changing the meaning of the question.
We suggest to read the Cat A & Cat B questions 'word for word' to avoid potential compliance issues anyhow.
True or False:
After sending customer the Electronic Disclosures via Email or SMS, I must confirm if they received the documents and if they have any questions or concerns.
True. Step 15 of the procedure:
Confirm the customer has received the documents and ask if they have any questions or concerns.
Yes: Address the customer's questions and concerns.
No: Continue to the next step.
True or False:
Purchase Security and Extended Warranty Protection with Global Excel is provided with all of TD's Credit Cards.
True.