OVERVIEW
Centers for Medicare and Medicaid Services
What is CMS?
47 questions
What are the number of questions in the CAHPS Hospice survey.
Communication with Family, Getting Timely Help, Treating Patient with Respect, Emotional and Spiritual Support, Help for Pain and Symptoms, Training Family to Care for Patient
6 composite sections of the CAHPS survey.
To ask standardized questions of a significant portion of a hospice's patient/caregiver population before any other survey from a hospice company is provided.
The primary goal of the CAHPS hospice survey.
Inform, Remind, Encourage, and Thank
Ways to motivate Care Givers to complete surveys.
Consumer Assessment of Healthcare Providers and Systems?
What is CAHPS?
English, Spanish, Chinese, Russian, Portuguese, Vietnamese, Polish, and Korean
What are the languages the CAHPS Hospice Survey mail materials are available in.
How often did the hospice team; keep you informed, explain in a way easy to understand, listen carefully to you, keep you informed about condition, give you confusing or contradictory information about condition or care?
What are the Communication with Family composite questions?
Do not use CAHPS Hospice survey like response categories such as "Always," "Usually," "Sometimes," or "Never." Or ask questions like, On a Scale of 0-10 how would you overall rate your care?
When Asking non-CAHPS Hospice Survey questions to patients or family members?
Thank you for telling us of your experience and care. You will receive a third party survey in the mail. We would greatly appreciate it if you would complete that survey so we can continue to provide great care.
What is a scripted response to someone telling you how appreciative they were of their care at Evelyn's House.
Measures the experiences that patients and their caregivers have with a Hospice provider.
What is CAHPS.
Two Months following the month of patient death
When the Administration of CAHPS Survey begins
How much emotional support did you get while in hospice care, after your family member died?
How much support for your religious and spiritual beliefs did you get from the hospice team?
What are the Emotional and Spiritual Support composite questions.
To Ask questions about the care patients and families want to receive during hospice care or during bereavement support as a normal part of quality improvement actives.
What is permissible and encouraged for Hospice employees to do?
Assure the correct Care Giver contact person and address is in the Medical Chart.
What is imperative for Survey distribution.
To provide a source of information from which selected measures could be publicly reported to aid selection decision for a hospice program.
Why the CAHPS Survey was developed...
Must be completed within 42 calendar days after initial contact.
What is CAHPS Survey data collection process.
Did your family member get as much help with pain as needed? How often did you get help for trouble breathing? For trouble with constipation? Feelings of anxiety or sadness?
What are the Help for Pain and Symptoms questions?
Must not influence which caregivers receive or how the caregivers answer the CAHPS survey.
What is the Hospice company or its team members.
Take Care to avoid introducing bias
Positive, Supportive, Affirming, Giving, Confident attitude
Behaviors that produce positive satisfaction and more willingness to complete survey.
To Aid Hospices with their internal quality improvement efforts and external benchmarking with other facilities.
Why the CAHPS Survey was developed...
6 composite sections (group questions according to attributes) and 2 single-item questions for global measures
What allows consumers to quickly review the caregiver's experience.
Daily Double: Name the 6 composite sections?
Did the hospice team give you training you needed about; what side effects to watch for from pain medicine, if and when to give more pain medication, how to help with trouble breathing, what to do when became restless or agitated, side effects of pain medicine with you or your family member?
What are the Training Family to Care for Patient composite questions?
We are looking for ways to improve your family member's experience, please share your comments? What can we do to improve your care? Please let us know if you have any questions about your family member's treatment plan?
What is statements that comply with CAHPS Hospice Survey protocols?
Evelyn's House!
The top box, ten rating, Always the best, Highly recommend to others for Hospice Care facility.