SOP
If you can't answer a question, you convert it to a _ _ _ _ ?
Case
How will I know if my fiscal intermediary is one of PPL’s CDPAP facilitators?
Before the end of the year, we will publish a list of our facilitator partners on our website, pplfirst.com/cdpap.
What is Activities of Daily Living?
Activities of daily living (ADLs) is a term used in healthcare to refer to an individual's daily self-care activities. Health professionals often use a person's ability or inability to perform ADLs as a measure of their functional status.
When can I start working with PPL?
We’re excited to start working with you! Our customer support center will officially be open on January 6th to start registering consumers and personal assistants who are already in the program. On February 3rd, we will start taking new referrals on consumers who are new to CDPAP.
We’re moving our headquarters to _______ .
Albany, New York
When responding to an email, you change the "from" field to ______ ?
z Email Inbox Only
When and how will we get information on the transition process?
Information about the transition is being distributed through a variety of sources, including: 1) PPL’s CDPAP webpage, 2) PPL’s social media platforms, 3) In-person and virtual forums, and 4) Through phone, mail, and email outreach from PPL. Additionally, PPL’s CDPAP customer service call centers will open January 6th, 2025. The support team at the call center can answer all your questions and help you get registered with PPL. You may also receive notifications from the NY Department of Health and your managed care plan, if you are enrolled in one. You’ll hear from us in the coming months with the steps needed to start the transition and register with PPL.
What is Fee For Service?
State Medicaid Members contracted directly with State and PPL
Do I have to redo my heath assessment?
If you have already done your health assessment and it is not expired (health assessments are valid for one year), all we’ll need is documentation that you’ve completed it.
CDPAP stands for Consumer Directed __ ___ ___ .
Consumer Directed Personal Assistance Program
When making a case, what do you write in the contact field?
DO NOT DELETE NY CDPAP
What if my FI stops working with CDPAP before my scheduled transition date?
For managed care members, your managed care plan will help you get support if your current fiscal intermediary stops operating before the transition. For fee-for-service members, your Local Department of Social Services can support you in maintaining CDPAP services and transitioning to PPL or one of our partners at the appropriate time.
What is a Self-Directing Consumer?
A consumer who is capable of making choices regarding the consumer's activities of daily living and the type, quality and management of his or her consumer directed personal assistance; understands the impact of these choices; and assumes responsibility for the results of these choices.
What training and support does PPL give to consumers and caregivers?
PPL offers training sessions online or in person, and we can even come to your home. We also provide training on how to use electronic visit verification, or EVV, systems as well as ongoing support to reduce mistakes and help people feel confident in managing their care.
You and your PA will need to register with PPL before ____ ?
March 30, 2025
Who is Scott's "Case Contact," Noah or Nissa?
Noah
Will this FI transition change my current services?
No. As a result of this transition, you may be changing FIs, but your services under the program continue as is.
What is a Minimal Value Plan?
Health Plan for PA's not receiving Wage Parity
Where do I go to get the registration documents completed?
You can complete registration documents through our online portal, by phone, or in person with an appointment. If you’d like an in-person appointment, please let us know, and we can help you set that up at a location near you.
Yes, we can help! PPL team members and our facilitator partners speak __ different languages!
40
There are 7 PPL Subcategories when responding to an email. Can you name them all?
1) Transition
2) Enrollment
3) Pay Rate
4) Eligibility
5) Program Related
6) Other
7) FI Inquiry
Can you tell me what region I am in and when my county is scheduled to transition?
I am happy to provide you with that information! Here is the list of regions, the counties they include, and the dates when communications will start going directly to consumers in these regions. However, you don’t have to wait to hear from us. Starting January 6th, you can call us to initiate the process. Region 4 — Outreach Starts January 6, 2025 Allegany, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Essex, Franklin, Greene, Hamilton, Herkimer, Jefferson, Lewis, Livingston, Oneida, Ontario, Oswego, Otsego, St. Lawrence, Schoharie, Schuyler, Seneca, Steuben, Tioga, Tompkins, Wayne, Yates Region 2 — Outreach Starts January 20, 2025 Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster Region 3 — Outreach Starts February 3, 2025 Albany, Erie, Fulton, Genesee, Madison, Monroe, Montgomery, Niagara, Onondaga, Orleans, Rensselaer, Saratoga, Schenectady, Warren, Washington, Wyoming Region 1 — Outreach Starts February 10, 2025 Bronx, Kings (Brooklyn), Nassau, New York (Manhattan), Queens, Richmond, (Staten Island), Suffolk, Westchester
What is Electronic Visit Verification?
A system used to track caregiver visits, often required by Medicaid to verify service delivery.
How are you going to make sure my case manager knows to send you my auth so my personal assistant gets paid?
We work directly with case managers and service coordinators to ensure all necessary authorizations are up to date in our system. This helps make sure your authorizations are accurate, so there are no delays in your personal assistant’s pay.
Our phone lines will be open these days of the week ________________ ?
Monday – Saturday