Overlay Activation/ Data
Overlay Workflow/ Troubleshooting
Common FAQs
Pathfinder Alerts
Pathfinder Workflows
100

The CAledade overlay tracking and automation tool

What is the Overlay Monday board? 

100

The name of Jeannie's dog

What is Violet?

100

The due date for completing the Overlay 201 Assessment.

What is September 19th?

100

The days of the week that new alerts populate. 

What are Mondays and Fridays?

100

The minimum frequency for reviewing Pathfinder for new alerts. 

What is once weekly?

200

Upon practice eligibility the first step in activation. 

What is fill out the Onboarding Questionnaire with the practice? 

200

You're preparing an intro deck, and you look on this platform to find practice-facing slides to customize the presentation. 

What is the EHR Overlay Atlas page? 

200

The best place to pose Pathfinder questions. 

What is the #pathfinder-support slack channel?

200

The outcomes that count as successful actions on alerts. 

What are:
 - Discussed with Practice?
 - Monitoring Improvement?
 - Dismiss alerts with reason?
 - Making notes?

200

Putting dates on Pathfinder notes is required.

What is false?

300

This must happen before a PTS can activate users on the Overlay. 

What is the first user must be successfully activated by the implementation specialist? 
300

You've encountered persistent problems while attempting to implement the Overlay. You take this step to escalate the problem and seek further assistance. 

What is submit a support ticket directly through the app or within the Overlay?
300

The Overlay viewing rate goal.

What is 70% or above?

300

The amount of siblings Crystal has.

What are 3?

300

This is an example of a good note in Pathfinder: Met with OM yesterday. Discussed that current ED outreach is 44% and below goal. 

What is False?

400

The days you have between the Notification of Eligibility to schedule the intro call. 

What is 14 days?

400
Your practice's Overlay view rate has fallen from 60% to 18% after hiring three new mid-levels. You take this action to increase the view-rate the fastest. 

What is install the Overlay on the devices of the new mid-levels? 

400

Pathfinder alerts are sorted and prioritized using this methodology. 

What are Impact to Shared Savings (ISS) rankings? 

400

There are X amount of Ranked Initiatives that could populate alerts in Pathfinder.

What are 10?

400

An alert populates in Pathfinder that you're unclear of what it means or how to take action to resolve it. You utilize this feature in Pathfinder to learn more information. 

What is the Action Guide?

500

After go-live, the days between post-activation to schedule the follow up call. 

What is 45-60 days? 

500

Three months after go-live, your practice's view rate is 30% and you received a Low Overlay Viewing Rate alert on Pathfinder. You look at this single tool to find current view rate, a ranked list of top-priority clinicians, recommended actions, and latest Pathfinder notes. 

What is the Overlay Viewing Rate Diagnostic Tool?

500

The name of Gavin's cat. 

What is Luna?

500

You look here to see an overall snapshot of alerts including timelines and statuses. 

What is the Initiative Dashboard?

500

These are the three fundamentals for best practices on Pathfinder note taking.

What are:
1. Key Interventions & tactics in relation to the alert.
2. Barriers and Enablers
3. Action Items and Follow ups

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