Athena
Insurance
Customer Service
Scheduling
Locations
100

Within which chat is appropriate to connect with Nurse Heather & Joseph 

What is: The Nurse Triage 

100

How Do You Very If The Patient Has Medicaid? 

What Is : FlMMIS.COM 

100

When answering a call-center call, how should you introduce the patient?

What Is: A Proper Introduction Following You're Name and How May I Help/Assist You?

100

How long will the clinic give the patient to reschedule them, on their set appointment?

What Is : 20 Minutes 

100

Which location is no longer in operation?

What Is: Venice Family (CPH)

200

True Or False? Same Day Telehealth Appointment Can Be Schedule  

What Is True: True, only by approval of clinic 
200

What Is Latest/Newest Insurance We at CPH Started Accepting?

What Is: Oscar Insurance 

200

When Scheduling a Patient What 4 Things Must You Check Before Setting Up an Appointment?

What Is: Name,Address,E-Mail And INSURANCE! 

200

What OB/GYN Provider Only Specifically Sees OB Patients and NOT GYN?  

Who Is: Joesph Singer 

200

In Which Clinic Does Dr. James Kenney Practice his Chiropractic's?

What Is: Sarasota Adult Clinic (SAC)

300

At What Time Does Nurse Heather Do Call-Back Patient Calls? 

What Is: 3:30 PM-6:00 PM

300

When In Doubt and Unsure About the Uninsured Who's The Best People to Reach Out To? 

Who Is: Dalia/Abi (Billing/Insurance Teams Chat)

300

Where Should Patient Complaints Be Sent To? 

What Is : MedTrainer 

300

What Particular Insurance Does Dr.Fred Bearison DO NOT ACCEPTS?

What Is: Ambetter Insurance 

300

Who's Is the Main Provider in Ringling Capable ONLY Seeing Adults?

Who Is : Vanessa Embry 

400

How Would You Fax Lab Orders to Quest Diagnoses?

What Is: Chart Export 

400

What Benefits Does a PPO Plan Insurance Offer to Patients?

What Is: More Universal Benefits/Coverages 

400

A Patient Is Upset She Couldn't Make a Same Day Appointment What Are 2 Things to Do To Help the Patient?

What Is: Send a Patient Case to Clinic or Triage To Nurse Line (If Patient Is Sick)

400

After Scheduling the Patient What Is Important to Repeat to The Them About Their Appointment Before Ending The Call?

What Is: Date Of Appt, The Time, Location and Provider They'll See 

400

What Locations Has Our OB/GYN Department? 

What Is : Centerplace OB (WAC) -North Port OB

500

Patient Called To Ask For a Referral For Pain Management, Who Do You Send The Referral To? 

(Be Advise Patient Has Never Gotten a Referral Prior From Provider) ;)

What Is: Set Up Appointment W/ Provider 

500

Why Does HMO Insurance Patient Have to Assign a Specific Provider on to The Insurance Plan?

What Is: Benefit Limitations

500

You Cant Find The Patient In Athena Using The Date Of Birth ,What Are 2 Other Ways To Locate The Patients Chart ? 

What Is: 1. Phone Number 2. Spell Last Name and First Name for Pop Up

500

If a Child Just Had a 15 Month Well Check When Is The Next Well Check Due?

What Is : 18 Months Check Up 

500

What Clinic Have The DOHs Pharmacies   

What Is: Ringling Family & North Port DOH And Childrens (WAC)

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