Athena/Charts
At what time does nurse Heather do call-back patient calls?
What is: 3:30PM-6:00PM
Where can you find a providers NPI #?
What is: Payor provider list.
Who can reset your PayCom password?
Who is: HR ONLY.
Can pediatrics patient have TH appointments?
What is: No, unless it's approved by the clinic and/or provider.
Which provider is leaving CPH in Mid-Nov in SAC?
Who is: Fortuna Marc.
When in doubt when an appointment isn't available for a sick patient and is not willing to go to a different site within 24 HRS where should you place them?
What is: Nurse Triage.
Where can you find the list of insurances where the providers are in-network with?
What is: The Hub.
Who can reset your Athena password?
Who are: Leagh, Emely, and/or IT (last resort).
Who can schedule/use PROGRAM slots at Ringling?
Who is: Linda Martinez.
Name all site managers?
Who Are: Christine NP
Robyn - WAC
Valia - Ringling
BettyJane SAC
When a nurse is Out Sick and/or PTO, how should we triage a sick patient?
What is: Attaching Patients File, Reason, PCP Information & CALLBACK NUMBER!
If a patient needs assistance updated the PCP, who should you contact?
Who is: Dalia at Billing.
How many breaks are permitted per day/shift?
What Is:
Two 15 min breaks and one 30 min lunch break. Anything additional needs to be pre discussed/permitted. No more than 2 people on break at the same time.
Can a New Patient have a TH appointment to establish care with us?
What is: Generally, no but clinic/provider could make an exception. Send a Patient Case for approval.
What providers see patients for both GYN and OB appointments ONLY?
Who is: Dr. Hernandez and Dr. Pou.
If a patient has their records from a specialist and/or previous PCP sent to CPH, can we release them to the patient?
What is: No, the patient has to sign a release of information form.
When the parent of patient would like a copy of child's Record/Shot Records what is the process to retrieve those records?
What is: Patient Case to Clinic advise parent it will be ready within a 48 HRS and to arrive to Sign-Off.
When running late or calling out, who's your superior you MUST contact to inform?
Who is: Leagh Janney (Call-Center Manager).
Who is the new site Manager at SAC?
Who is: BettyJane Thomas.
Who are the two newest providers at CPH and their specialty?
Who is: Luis Garcia (Pediatrics) and Caroline Haidinger (Adult).
When you open accidently open a patient case what would you do next?
What is: Close Patient Case in Athena.
Where can you check if a Provider is on PTO?
Where is: Hub/Schedules/Provider Schedules.
How do you request time off?
What is: check calendar, inform Emely to add to calendar, and request it in PayCom with Leagh.
How should a pt store their stool sample until they bring it in?
What is: Depends on what test was ordered. Could be room temp, refrigerated, and/or frozen. Will have to check with clinic or lab to be sure.
Name 6 providers out of 9 who speak Spanish at CPH?
*Bonus: Double the point if can name all 9 providers.
Who is: Ariadnis Millian, Caroline Haidinger, Dr. Yanill Hernandez, Yenny Rojas, Dr. Pou, Ariagne Ramirez, Vivian Keller, Dr. Abello, Luis Garcia.