Acronyms
What's Our Process?
Company Trivia
100

It's a 5-6:30 minute standard that the acronym "AHT" stands for in the FLJAC PC/Peds markets.

What is Average Handle Time?

100

This action must take place after updating the member ID or entering a new insurance plan.

What is deactivate the old insurance plan.

100

The three "Service Commitments" that enable us to deliver a unified service promise and demonstrate a ministry-wide culture that is uniquely Ascension.

What is Extend kindness, Listen to understand, and Serve together.

200

A quantifiable measure of performance over time that the acronym "KPI" stands for.

What is Key Performance Indicator?

200

Patients calling with several symptoms should be asked this question.

What is which symptom is most concerning?

200

These 6 principles are known as Ascension's values. 

What is/are Service of the poor, Reverence, Integrity, Wisdom, Creativity, and Dedication.

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