Who Handles What?
Who is our HVAC & Remodel Sales Coordinator?
Stephanie McFarland
After hours for TRUE Emergencies Only - Louisville Customer's ONLY.
Typically ran between 8pm-10pm
What is our temporary SRC Price in the Cinci Area?
$49
What is our turn around time for logging tasks? (With an exception of Dispatch Tasks)
24-48 Business Hours
What is Liz's daughter's name? 50 Bonus points if you spell it right
Everleigh
Who do you share the Truck Incident Form too?
Which scenario has an actual scheduled date that the CSR tells the customer?
Extended Area or Manager Review
Manager Review
What is a Service we provide in the LFE Area but not in our Cinci Area?
Bathroom Remodel
What does instill the value before the SRC mean?
To have an expertly trained technician come with a fully stocked truck, evaluate your situation and prepare you with options we have an $- Service Response Charge.
(Describing what comes with the SRC)
Which CSRs have birthdays in the month of March?
Andrea & Tre!
It is 2pm on a weekday, customer is needing to cancel a SOLD Plumbing Service Job. Who do you call/task?
Jared Campbell (Rehash Specialist for Plumbing Service)
Which departments work on Saturdays in the Cinci Area?
HVAC & Plumbing
What forms of payment do we provide? What's important to tell the customer about payments?
We are a cashless company, accepting all major credit cards, debit cards and checks as payment at the end of service!
How many Call Center Employees have children? (Human Children)
10
Customer wants an update on their Part Status for their HVAC Install Job scheduled next week. Who handles the call?
Branna Westermann (HVAC Install Coordinator)
Who handles Cincinnati Permits?
Ashley Simms (Cincinnati Office Coordinator)
What 3 things should a CSR always verify before answering/asking booking questions to ensure it's a true bookable call?
Service we provide
Service Area
Owner/Authorized Payer
Which Call Center Employee has worked here the longest?
Hailey
A customer calls requesting to speak to the technician who repaired their water heater yesterday. The Water Heater is still leaking, who handles this call?
The CSR! CSRs will need to schedule for the technician to come back out there
Which CSR used to be the Plumbing Install Coordinator in 2022?
Brandy!