Feelings
Fun
Technical Stuff
Phone Etiquette
Miscellaneous
100

A release or expression of strong feelings or emotions.

What is to vent?

100

The closest metro station to 919 18th.

What is Farragut West (Orange/Blue)?

100

Hospitals, Physicians, Nurses, Clinics.

What/Who is a Provider?

100
The first thing you should do as you answer a call.
What is to smile?
100
To take time for yourself.
What is to take a break?
200
Feeling or showing pleasure, contentment, or joy.
What is being happy?
200

The big event happening this weekend for Black folks.

What is the CBC (Congressional Black Caucus)?

200

The place where all of the answers for resources or questions are held?

What is The Well?

200
Something you should never do when on the phone with someone who does not speak English very well.
What is to raise your voice?
200

An 835 is known as.

What is Remittance Advice?

300
A strong feeling of grievance or displeasure.
What is anger?
300

This singer has a little girl name Rocki Irish 

Who is Rhianna?

300

The number allocated to an individual/group

What is PIN?

300

When CSRs do their jobs well.

What is help access care and resources?

300
The device used by CSRs to keep them from having to pick up the phone receiver everytime the phone rings.
What is the headset?
400
The ability to enter into, understand, or share somebody else's feelings.
What is sympathy?
400

This animal is known for holding it's breath the longest.

What is a Sloth?

400

The integrated software that answers all calls.

What is Gabby?

400

Something you should not do when on the phone with a provider.

What is eat or chew gum?

400

COB stands for.

What is Coordination of Benefits?

500
The ability to identify with and understand somebody else's feelings or difficulties.
What is empathy?
500
The department you call to report a dead animal on the roadside.
What is Solid Waste?
500

The program used to enter hours worked

What is CATS?

500

Something you should not do across the room in the Call Center since others are on the phone.

What is to yell?

500

The main system CSR's will use daily.

What is Workspaces?

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