Miscellaneous
Do we compensate for the scenario below:
A technician gets dispatched to a call and at that time the customer advises on the phone they can't make the appointment until after 5pm.
NO Compensation
Can we book this call?
Pipes are frozen, no water coming out of any fixtures in the house
No, not until the pipe thaws out
Customer hangs up during your greeting, is this a true hang up?
Yes, this is a true hang up
How many PPP Cameras can be scheduled in a day?
True or False: We CAN pump out a camper septic tank
False: Our truck is too powerful, we can actually rip if off of the camper
Do we compensate for this call:
It's 3pm and our available tech sells for the rest of the day and we can't make it to a P3 call. We call them to reschedule to another day that works best for them.
Yes, we compensate them.
True or False:
It is ok to get paid from a customers home warranty. We can bill them.
False
A customer hangs up 2.5 minutes into your call because you advised the dispatch charge and they don't want to pay. Is this a true hang up?
NO
When should payment be collected when servicing a tenant/ landlord home?
BEFORE work is performed
Which Department would you book this call for:
Gas line needs to be run from the house to a garage 50' in the rear of the property?
Name 2 things to look for during a tech check out
Payment collected
Before Photos
After Photos
Invoice summary completed
Materials listed
Is the call below ok to verify in Probook?
Booked via Scheduling Pro:
Customer Name: Thomas Johannson
Time slot requested: Mon, Jan 19 at 8 AM - 5 PM
Selected Trade: Plumbing
Please select your service: Other
Other: Other Plumbing SMS Communications Opt-In: Yes
No
TRUE/ FALSE:
It is ok to book an estimate only call on the weekends. For example, the customer wants to upgrade all water lines in their home to copper.
No, estimate only appointments should be Monday - Friday only
You must book a new job from the sold estimate
True or False: Prime can run a water line to a pier
True
Who authorizes technicians to get oil changes?
These should be prescheduled, on the board by Tom & Mr. Ray with dispatch
How many years has Prime Plumbing been in business
14 years
Prime was founded in 2012
Should you put in the Dispatch & Service Manager chat requests for on call?
No, please reach out to Molly directly
What gallon capacity can our septic truck pump?
1500 Gallons
Main line or secondary: A customers main level toilet is backing up, this is not the lowest level of their home and nothing else is backing up.
Secondary
A customer is interested in moving forward with an estimate, but doesn't have the full funds. Can we:
Option A) Provide weekly payment plan
Option B) Provide financing options
Option B) Provide financing options
How much does it cost roughly to make the phone ring?
$100
Smile
DAILY DOUBLE
Other than waiving the dispatch charge or offering a coupon from the website, what is one other benefit you can offer a customer to save the call?
Hint: They do not qualify for military or the fake senior citizen discounts
Prime Partner Plan
Can we assist with under mount sinks?
Yes, we can connect & disconnect the drain. The granite company would install the sink.