STUDENT SAFETY CONCERN
Who should Student Safety Concern cases be routed to?
Which program lists student route information?
Tyler
Which program is used to track a bus's location history?
Tyler- AVL
How do you search for a student?
By first and/or last name, or by ID number
Who do you email if you connect the caller with PD?
Cheryll Hill, Fernando Zambrano, and the center AD
How long does a supervisor have to make initial contact with the caller?
24-48 hours
What kind of bus stop is usually further from a student's regular bus stop?
Late run
Which program is used to track a bus in real-time?
GeoTab
What does P VS A stand for?
Plan vs Actual
What can a campus do to help us find a missing student?
An 'all call'
Who gets tagged in the internal comments for all Student Safety Concern cases?
Cheryll Hill & Fernando Zambrano
How many drop-off locations can a student have?
2, one for the AM and another for the PM.
Where do you go to check if a bus is in a spare?
The daily log
What is the 'student activity' tab for in a student profile?
Scans for the last 7 days
At what point does PD need to be contacted?
After it is confirmed that the student is not at home, on the bus, or at school.
What should you say if a parent asks for camera footage to be pulled?
Tell them that the supervisor will conduct an investigation and will contact them within 24-48 hours. Do not engage with them about the cameras.
What are the three eligible take-home addresses?
1. The student's primary residence
2. An approved daycare
3. A grandparent's house
Who should you contact if you cannot find the necessary information to provide an ETA?
Dispatch
What is the difference between 'manual' and 'card' in the student activity report?
Manual scans are from the driver loading the student via tablet, and card scans are from the student tapping their badge.
After a call is transferred to PD and you disconnect, what should you do before you leave for the day?
FOLLOW UP!
In the case of sexual misconduct, what should you do first?
Take detailed notes and immediately contact the driver supervisor.
Where can you find route information for an MV student who is not in Tyler?
The master route board, in the MV (out-D) tab.
What does a bus driver need to do so we can track their bus if they are in a spare?
Load the spare number into their tablet
Where do you locate the bible?
Tyler --> menu --> students --> reports --> student bus list AM PM alpha V2
What should you do if you can see that a student scanned off at a stop they are not assigned to?
Create a case to notify the supervisor immediately.