Feelings
Departments
Technical Stuff
Phone Etiquette
Miscellaneous
100
A release or expression of strong feelings or emotions.
What is to vent?
100
where you connect a caller that wants to speak with HR.
What is the Switchboard.
100
The place you call when you are having computer issues.
What is the Help Desk?
100
The first thing you should do as you answer a call.
What is to smile?
100
ZDRP
What is an order to drop lines?
200
Feeling or showing pleasure, contentment, or joy.
What is being happy?
200
Where do you call to make a phone payment?
What is Paymentus?
200
The place where all of the answers to our callers' questions are held?
What is RIO?
200
Something you should never do when on the phone with someone who does not speak English very well.
What is to raise your voice?
200
ZETO and ZGTO
What is ATO electric and gas turn off?
300
A strong feeling of grievance or displeasure.
What is anger?
300
the department that can transfer your service.
What is the Moves or Service order department?
300
where we view our schedule.
What is ESP?
300
where can you see if a lot of calls are building up?
What is the Queue?
300
ZLIR
What is Light information request?
400
The ability to enter into, understand, or share somebody else's feelings.
What is sympathy?
400
the department that can assist with a LL agreement.
What is the BSC?
400
what is our phone system called that you log on with each day?
What is EMC? ( Elite Multichannel Desktop)
400
something you should not do when speaking to a customer?
What is talk with your mouth full?
400
ZLRP
What is Light Repair request?
500
The ability to identify with and understand somebody else's feelings or difficulties.
What is empathy?
500
The department you call to report a squirrel in the transformer.
What is Outage reporting?
500
The program used to log our time?
What is Volts?
500
Something you should not do across the room in the Call Center since others are on the phone.
What is to yell?
500
ZONP
what is turn electric service on at the pole?
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