AFTERHOURS//FSA
What is Raleigh, Charleston, Wilmington, Durham, ETC...?
only two branches that offer electrical services
What is Conway and Houston N?
Nashville CSRs, Dispatchers, managers) -ETA's, escalations, PO numbers, customer satisfaction issues..
What is 9103customerservice@ars.com?
hvac;$99 per system, Wh;$50 per unit, electrical; $72
What is a Add-on?
For Houston customers 62yrs of age or older, they receive 10% off with this discount
What is the senior citizen discount?
"branch, service line, time, service fee"
What is the subject line for a after hour email?
What is 69 drain special?
where do you find Nashville's availably? Who could you ask for it if you don't know?
look in emails..
christon, tiffany, Breanne, Matthew or supervisors
With their HSP they receive first pound of Freon for free
What is Houston N?
Expressing concern or understanding towards a situation or problem
What is Empathy?
New home and New hvac system we installed
What is New Construction(NCON)?
Not offered for Will Fix It on Sunday's
What is plumbing and drains?
hvac sf __, plumbing sf __, drains sf __, Commercial plumbing sf __
Hvac $99 plumbing sf; 79sf, drains; N/A, comm. plmb; 99sf
Their HSP doesn't waive the service fee
What is Nashville?
Good Customer Service reps use these terms when requesting and after receiving information
What is Please & Thank You?
For this branch, At 6pm you start quoting afterhours after hours service fees but you don't start sending emails til you get turn over email.
What is dallas RR?
When we install a new system for a customer, within that first year if they ever need service, what guarantee do we provide them
what is guaranteed 24 hours service?
What is Sunday same day service?
They have to call on Sunday to receive service on Sunday
Only Florida branch that offers plumbing HSP
What is Tampa Bay?
To ensure the data and information collected is correct this is required after booking an appt
What is Recapping the call?
You start quoting $119 for Conway Services customers at ___
What is 10pm?
the main branches we book for have free service call for plumbing, except _____ and what are the service fee's for the branch(es)
What is Austin resid.;$39.95, & comm. $109 and Dallas $49.00
the hsp includes...
What is two tune ups, 1 wh flush, and 10% discount
5 hvac systems, 3 reg. water heaters, and 1 electrical =______(monthly and yearly)
What is $787/yrly and $65/mthly
You are required to sale a minimum of 2 of these a day
What is Hsp sale?