Policies/Procedures
Phone # to Schedule a ride
What is 844-222-1212?
CC mean this in an email?
What is Carbon Copy?
Screen Name and DOB is found
What is the Client Info screen?
The % of left-handed people in world
What is 11%?
Call Center Director
Who is Eboni Kelley?
Average Hold time for all calls
What is 2 minutes?
BCC stands for this in an email
What is Blind Carbon Copy?
This color means Will Call
What is Turquoise?
Our Payroll system
What is Paylocity?
CEO of WellTrans
Who is Danny Partee?
These 2 events qualify for an Urgent Trip
first initial, last name@welltransnemt.com
Screen to schedule a Trip
What is Manage Booking screen?
Name 5 Holidays WellTrans observes
NYD, MLK, Memorial, Labor and Thanksgiving
VP of Network Operations
Who is Ray Hager?
Name 3 Non-Covered Trips
What is Court-ordered; ER, Hospital to Hospital
What is Good morning/afternoon,
What is Best regards, Thank you
Screen to schedule a Standing Order
What is New Casual Itinerary?
Call Center Hours of Operations
What is 8am-8pm?
Director of Compliance
Who is Holy Prom?
Name 3 examples of a Standing Order
What is Dialysis, Chemo, Methadone?
This is the use of slang or internal terms on the phone
What is Jargon?
How to sign out of Tripspark
What is the right pointing arrow?
Name both Team Leads for CC
Who is Chris Williams and Erica Snow?
Director of of Information Technology
Who is Tara Hicks?