Acronyms
KEES
Kansas Eligibility Enforcment System
CTM/CH/N/N
Caretaker Medical - Child
This application number is for Families and Children
KC1100 Family Medical Application
CSR have ___ seconds to say the greeting
10 seconds
Caller is not able to submit her application online because the page just loads.
CSR will provide the number the Tech Support
LOC
Level Of Care
CTM/PW/Y/N
SOBRA - Caretaker Medical Pregnant Women
This application number is for Elderly and Disabled
KC1500 Elderly and Disable Application
DOB
Caller wants to know if a doctor visit will be covered
Advise them to contact their MCO
MKN
Medikan
MSP/QB/N/N
Medicare Savings Plan - Qualified Medicare Beneficiary
Greeting for Kancare
Thank you for calling Kancare my name is _____, may I have a social security number or a case number.
Where in KEES should the CSR check if the client is calling about a letter, we sent them
Distributive Documents
IROD
Information Received on a Denied Case
TBL/IN/N/N
Tuberculosis Medical
Non-Citizen needs to put what on their applications for requesting Dates of Services to be covered
SOBRA
4 information that needs to be verified before speaking to a caller
Caller name, Case Number or Social Security Number, Address and Phone number
The system that holds documents that the caller sends in to Kancare
Perceptive Content
UI
Unemployment
MDN/RE/N/N
Refugee Medical
Client requests a Medical Application mailed to them
Fill out Material Request and Email it to the Coaches
What needs to be offered on most calls
Survey Line
Client does not know who their MCO is, what system holds that information
KMMS