Epic
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What is patient refuses to give ssn
If you get a successful screen pop, what are you required to ask the patient?
What is first and last name
Who is considered the Voice of Emory
What are agents
Epic's messaging tool
What is Epic In-basket
What is an insurance subscriber?
What is primary holder of the insurance policy.
Sexual Orientation
What is a SO/GI question that we never ask patients
If you get an unsuccessful screen pop, what are you required to ask the patient?
What is name, dob, and phone number.
Empathy
What is putting yourself in the patient's shoes?
The My Note field is used for
What is reason for the call
What (or who) is a guarantor
What is the person or entity that is ultimately financially responsible for the visit charges
Coverage and FYI flags
What is the Storyboard
If you get an unsuccessful screen pop, and the dob is unknown, what alternative identifiers can you use?
What is none. Alternative identifiers will not be accepted in place of DOB.
The action of calming down an upset caller.
What is De-escalation?
What section do we add best call back number?
What is Incoming Call.
What does RTE stand for
What is Real Time Eligibility
The insurance plan information in Epic does not match the information returned by the insurance company
What is Plan Mismatch RTE Response
Name the tool that helps agents choose the right visit type and providers.
What are Decision Trees.
HIPAA
What is Health Insurance Portability and Accountability Act
Used when sending clinical messages
What are templates?
What does Elapsed mean under checklist sections: Patient, PCP, & Member
What is the patient information needs to be verified that it's current
Referral Tab
What is a tab we never ever schedule from!
Designed to protect patients from unexpected medical bills
What is the No Surprises Act
Emory's Eight Rights
What are Patient, Provider, Location, Time, Visit Type, Clinical Preparation, Financial Clearance, and Experience?
Clinical Escalation
What is TEC standard emergent and section symptoms?
What four benefits of having MyChart Patient Portal
What is access to medical records, scheduling/canceling appointments, request medications, review test and lab results, communicate with provider