Docusign/Clawback
If someone is on a DocuSign hold, can you help them get into their back office?
How much is flat rate shipping for orders over $150?
Annie ordered the Sleep Spray last month and this month, she would like to return this months order and it is also open, can we set up that return?
No, the 2 or more order of the same item has to be in resalable condition and 30 days from the delivery date to be returned.
Does an Ambassador have to sign up for the Basic Office or Business suite to have access to their back office.
No, they will have enough functions to have their business succeed but would be easier with a subscription.
What are all of the flavors of the Q Twist?
Peach Lemonade CBD
Peach Lemonade Non CBD
Berry Smoothie
Juicy Grape
Raspberry Lime
Would/Should a cancelled order cause a clawback?
It can but is very unlikely as the volume should be removed quickly.
What is the standard shipping time to France?
5-10 business days.
Cherry has had 3 return to sender due to insufficient address, can we send a replacement? If so, do we have to do anything more than request it?
Does an Ambassadors last month volumes show in the back office in the business snapshot?
No, it does not. It shows the current months volumes through out the month.
.03%.
Can someones upline sign their DocuSign for them?
No, it does have to be done by the account holder and partners
Can we forward someones order for them once it has shipped?
No, they will need to contact the post office it is shipping through.
Should we tell them to return to sender if they do not want to pay shipping back?
No, we should never tell them to return to sender as the warehouse does not tell us when they get an item sent to them and also adds a restocking fee to the amount withheld.
Can people with the Basic Office or no subscription send samples? If so, how?
No they can not but if they have the Business Suite they can and the Sample tool is under the Tab Tools.
What product would you recommend for the inflammation?
We can not recommend any product, you can bring up the Q Aligns Benefits and have them take the product sheet to their primary physician to see if its a good fit for them?
Do we email commissions for the ambassador if they have a clawback?
No, you will direct them to the email they should have already received or have them email Commissions@qsciences.com
What is the shipping time frame for within the US?
3-5 business days.
Can Annies Mom who is also her upline request for a replacement on Annies account for her?
No, we need to speak with the account holder to see if that is the route they would like to take.
How many days do they have to place a new ambassador in their placement suite?
They have 7 days from the new ambassadors start date.
What is our customer support English phone number?
385-374-6400
If I am married and my husband is over my account as well, does he have to sign the DocuSign?
Yes, spouses should sign the DocuSign and partners as well.
Can we help with shipping delays?
If it has already shipped and there is a delay, they will need to contact that post office for more information as we do not have it.
Should we send the RMA information? If so, how do we do it?
Yes, there is a canned message in LiveAgent, you will create an email, put the Ambassador ID, Order number, and RMA number and then attach the RMA form located in the KB. Before you send, BBC Refunds in the email. ALWAYS LET REFUNDS KNOW YOU SENT IT.
Does everyone have access to the Team Access Codes in the business suite app subscription?
No, everyone over Ruby gets a code and they are free to give to their team members to enter it to get added.
How many days do you have to finish a day of CCD's?
You have 10 days from when it was declined.